Opportunity at
ZimpostTechnical Support Specialist
Zimpost is currently seeking a Technical Support Specialist for a full-time, on-site role based in Harare. In this position, the selected professional will report directly to…
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About This Role
Zimpost is currently seeking a Technical Support Specialist for a full-time, on-site role based in Harare. In this position, the selected professional will report directly to the Chief Information Officer and handle various information technology duties across the organization. This opportunity suits an IT professional experienced in diagnosing computer issues, managing hardware assets, and interacting directly with end-users to resolve operational challenges. The person in this role will diagnose system…
Job Description
Zimpost is currently seeking a Technical Support Specialist for a full-time, on-site role based in Harare. In this position, the selected professional will report directly to the Chief Information Officer and handle various information technology duties across the organization. This opportunity suits an IT professional experienced in diagnosing computer issues, managing hardware assets, and interacting directly with end-users to resolve operational challenges.
The person in this role will diagnose system faults, perform root-cause investigations, and log all incidents within a computerized ticketing system. Daily duties involve repairing and configuring hardware, installing software utilities, maintaining the IT asset register, and managing software licenses alongside service level agreements. Additionally, the Specialist will execute routine maintenance plans for computing networks, operational systems, and business programs, while also conducting user training for newly deployed systems.
Zimpost requires applicants to submit their applications, detailed curriculum vitae, and certified copies of educational certificates under confidential cover to the Head Human Resources and Administration at their Harare post office box. All submissions must arrive on or before October 23, 2026.
Responsibilities
- Troubleshoot technical faults and execute root cause analysis to decrease and fix problems
- Communicate with end users to assist in resolving their technical difficulties
- Maintain a database of all technology issues and fixes using a computer-based ticketing system
- Address connection errors, data access failures, sluggish performance, and inefficient software
- Modify, install, clean, and repair hardware and software on site
- Roll out new systems, hardware, or software tools along with relevant user training
- Keep up the company IT asset inventory
- Oversee software licenses and service level agreements
- Execute routine maintenance plans for networking equipment, computing hardware, operating systems, and business applications
Requirements
- Hold a degree or Higher National Diploma in Computer Science, Information Technology, Electrical Engineering, or a relevant Bachelor's degree
- Possess at least 3 years of IT support experience
- Demonstrate the ability to listen to users, think creatively, and quickly design and deliver solutions
- Collaborate with stakeholders to comprehend needs and establish trusted relationships
- Work cooperatively with internal and external teams
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for the Technical Support Specialist?
The position is based in Harare and is on-site.
What is the employment type?
The posting indicates that this is a full-time position.
What education and experience are required?
Candidates must have a degree or HND in Computer Science, Information Technology, Electrical Engineering, or a relevant Bachelor's degree, alongside a minimum of 3 years of IT support experience.
How do I apply for this role and what is the deadline?
Applicants must submit their application, curriculum vitae, and certified copies of academic or professional certificates under confidential cover to the Head Human Resources and Administration at P O Box 3940, Harare. The deadline for submission is October 23, 2026.
What is the salary for this position?
The job posting does not specify a salary.
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