Remote opportunity at
American Healthtech, a PointClickCare CompanyUS-Solutions Analyst (Financial)
American Healthtech, a PointClickCare Company, seeks a US-Solutions Analyst (Financial) to join their customer support team on a full-time, remote basis within North America. In this…
Career Tools
About This Role
American Healthtech, a PointClickCare Company, seeks a US-Solutions Analyst (Financial) to join their customer support team on a full-time, remote basis within North America. In this position, you will deliver exceptional customer experiences by troubleshooting and resolving technical inquiries and complaints related to cloud-based healthcare solutions. Reporting to the Manager of Customer Support, you will assist clients via phone, email, chat, or remote sessions while maintaining composure during simple to…
Job Description
American Healthtech, a PointClickCare Company, seeks a US-Solutions Analyst (Financial) to join their customer support team on a full-time, remote basis within North America. In this position, you will deliver exceptional customer experiences by troubleshooting and resolving technical inquiries and complaints related to cloud-based healthcare solutions. Reporting to the Manager of Customer Support, you will assist clients via phone, email, chat, or remote sessions while maintaining composure during simple to moderately complex system investigations. This role requires navigating administrative workflows and billing modules tailored to senior living facilities and long-term care environments. The successful candidate will manage daily priorities in a fast-paced environment and coordinate meetings with internal and external stakeholders to drive problem resolution. Additionally, you will record user difficulties using Salesforce Service Cloud, stay updated on healthcare SaaS technology, and maintain availability for weekday shifts between 8 AM and 8 PT, alongside occasional weekend and holiday shifts. Base compensation ranges from $60,000 to $70,000 annually, complemented by a performance-based bonus, retirement plan matching, flexible paid time off, and wellness resources.
Responsibilities
- Master the billing modules utilized for patient care and administrative processes in senior living facilities
- Assist customers with technical problems through phone, chat, email, or remote sessions
- Collaborate professionally with various departments to ensure timely issue resolution
- Record user difficulties using Salesforce Service Cloud
- Organize and lead internal or external meetings to facilitate problem solving
- Keep pace with product releases, emerging healthcare SaaS technologies, and artificial intelligence tools
- Maintain work availability during weekday hours from 8 AM to 8 PM, with occasional weekend and holiday shifts as needed
Requirements
- Exceptional interpersonal, customer support, and problem-solving abilities
- Proven capacity to manage priorities, multitask, and handle customer expectations in high-demand settings
- Strong communication, documentation, and relationship management capabilities
- High computer literacy paired with excellent typing speed
- Background in offering web-based application software support
- Prior business office experience within long-term care settings
Qualifications
- Degree in IT, Healthcare, Engineering, or Business Solutions
- Previous user experience with PointClickCare
Core Skills
Benefits
- Benefits starting on day one of employment
- Retirement plan matching
- Flexible paid time off
- Wellness support programs and resources
- Parental and caregiver leaves
- Fertility and adoption support
- Continuous development support program
- Employee assistance program
- Allyship and inclusion communities
- Employee recognition initiatives
- Performance-based bonus
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this position is remote for candidates living in North America, though occasional travel to Mississauga or Salt Lake City offices may be required for team events and onboarding.
What is the salary range for the US-Solutions Analyst role?
The base salary ranges from $60,000 to $70,000 per year, and the position is eligible for a performance-based bonus and overtime.
What system is used for logging user problems?
User problems are documented using Salesforce’s Service Cloud.
Are a degree and prior software experience mandatory?
A degree in Healthcare, IT, Engineering, or Business Solutions is preferred but not required. Similarly, prior experience using PointClickCare is preferred rather than strictly mandatory.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.