Remote opportunity at
PointClickCareUS-Solutions Analyst (Financial)
PointClickCare is hiring a US-Solutions Analyst (Financial) to join its customer support team. This remote position involves handling inquiries, troubleshooting system problems, and providing technical support…
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About This Role
PointClickCare is hiring a US-Solutions Analyst (Financial) to join its customer support team. This remote position involves handling inquiries, troubleshooting system problems, and providing technical support for cloud-based healthcare solutions. The person in this role will focus heavily on billing modules and workflows for senior living and long-term care facilities. Candidates must be available to work weekday hours between 8 am and 8 pm, along with occasional weekends and holidays.…
Job Description
PointClickCare is hiring a US-Solutions Analyst (Financial) to join its customer support team. This remote position involves handling inquiries, troubleshooting system problems, and providing technical support for cloud-based healthcare solutions. The person in this role will focus heavily on billing modules and workflows for senior living and long-term care facilities. Candidates must be available to work weekday hours between 8 am and 8 pm, along with occasional weekends and holidays.
PointClickCare operates as a founder-led, privately held health technology company offering a platform utilized by more than 30,000 provider organizations. Recognized by Forbes as a top private cloud company and named one of Canada’s Most Admired Corporate Cultures, the organization invests heavily in research, development, and AI integration to enhance workplace productivity and healthcare outcomes.
This role suits professionals with strong customer service skills and an understanding of administrative workflows in medical facilities. The position requires travel to the Mississauga or Salt Lake City offices for specific events such as onboarding, team gatherings, and semi-annual or annual meetings.
Responsibilities
- Master the billing modules that support patient care and operational processes in senior living facilities
- Resolve customer problems through phone calls, chats, emails, and remote sessions as part of the customer support team
- Collaborate professionally and effectively with various departments to address user concerns
- Log and track user issues utilizing Salesforce Service Cloud
- Plan and conduct internal or external meetings aimed at troubleshooting problems
- Keep up-to-date with emerging healthcare technologies, product launches, and artificial intelligence tools
- Cover weekday shifts between 8 am and 8 pm, as well as periodic weekend and holiday work when necessary
Requirements
- Demonstrated ability to multitask, prioritize tasks, and handle customer expectations in a high-demand, fast-paced environment
- Strong communication, documentation, and relationship management capabilities
- Exceptional interpersonal, troubleshooting, and customer service skills
- High computer literacy and fast typing proficiency
- Prior experience supporting web-based application software
- Previous business office experience within a long-term care setting
- Ability to travel to offices in Mississauga or Salt Lake City for onboarding and team meetings
Qualifications
- Degree in business solutions, IT, healthcare, or engineering
- Prior familiarity with using PointClickCare
Core Skills
Benefits
- Benefits starting on the first day of employment
- Retirement plan matching
- Flexible paid time off
- Wellness support resources and programs
- Parental and caregiver leaves
- Fertility and adoption assistance
- Continuous development support programs
- Employee assistance program
- Allyship and inclusion communities
- Employee recognition programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this position is remote for candidates residing in North America, though it does require travel to the Mississauga or Salt Lake City offices for events like onboarding and team meetings.
What are the working hours for this role?
Analysts are required to be available to work on weekdays between 8 am and 8 pm, with occasional weekend and holiday shifts as needed.
What experience is required for the US-Solutions Analyst position?
Candidates must have prior business office experience in a long-term care setting, experience supporting web-based software, strong computer literacy, and excellent customer support and problem-solving skills.
What salary does PointClickCare offer for this job?
The salary for this position is not stated in the job posting.
Sample Interview Questions
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