Remote opportunity at
SmartlingWeb Integrations Support Engineer
Smartling seeks a Web Integrations Support Engineer to join its Professional Services department on a remote basis. Recognized as an innovative AI translation enterprise, the organization…
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About This Role
Smartling seeks a Web Integrations Support Engineer to join its Professional Services department on a remote basis. Recognized as an innovative AI translation enterprise, the organization helps major global brands scale internationally. In this position, you will operate within the Pacific and Mountain time zones to maintain and support customer integrations utilizing the company's web proxy technology. This role suits a technical professional who excels at systematic troubleshooting and enterprise-level…
Job Description
Smartling seeks a Web Integrations Support Engineer to join its Professional Services department on a remote basis. Recognized as an innovative AI translation enterprise, the organization helps major global brands scale internationally. In this position, you will operate within the Pacific and Mountain time zones to maintain and support customer integrations utilizing the company's web proxy technology.
This role suits a technical professional who excels at systematic troubleshooting and enterprise-level client support. Your primary focus will involve managing customer support tickets from start to finish, conducting troubleshooting workshops with client engineering teams, and safely updating live production configurations. You will collaborate closely with internal engineering staff to resolve product bugs and develop tooling that accelerates diagnosis workflows.
Responsibilities
- Manage end-to-end customer support tickets by delivering thorough root-cause explanations and outlining subsequent steps
- Conduct troubleshooting workshops and working sessions alongside client engineering groups to share integration best practices
- Escalate technical issues to internal engineering teams accompanied by precise reproduction instructions
- Develop diagnostic scripts and internal tooling designed to enhance configuration safety and speed
- Engage with business and technical stakeholders to evaluate requirements and propose sustainable technical setups
- Modify live production configurations safely by executing thorough testing, preparing rollback strategies, and explaining changes to clients
- Address affected customer accounts with urgency and precision while navigating shifting project scopes
Requirements
- Two or more years of hands-on experience handling HTTP, HTML, CSS selectors, JavaScript, and REST APIs
- Two or more years working in a client-facing technical function such as a Support Engineer or Technical Consultant
- Proficiency utilizing browser developer tools alongside network debugging utilities
- Familiarity with web proxies, CDNs, web servers, DNS, TLS, caching mechanisms, and basic web security concepts
- Competency with regular expressions and scripting languages such as JavaScript, Python, or Bash
- Experience investigating logs and request traces using software like Splunk, Grafana, Kibana, or Quickwit
Qualifications
- Possession of a bachelor degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience
- Exposure to modern front-end frameworks like React, Next.js, or Vue, as well as client-side rendering
- Familiarity with content management systems including WordPress, AEM, Sitecore, or Contentful
- Direct practice configuring web servers and proxies such as Nginx
- Understanding of SEO principles encompassing canonical tags, hreflang, and sitemaps
- Background in localization, internationalization, or translation workflows
Core Skills
Benefits
- Competitive salary ranging from CAD 90,000 to 110,000 per year
- Company-matched 401(k) retirement plan
- Health insurance coverage featuring a complimentary medical plan for employees and their families
- Flexible paid time off policy combined with 11 paid holidays
- Generous parental leave provisions
- Employee referral program bonuses and provided Apple equipment
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this role is remote-first, though candidates are currently required to reside within the Pacific or Mountain time zones.
What is the salary for the Web Integrations Support Engineer role?
The total pay range is CAD 90,000 to 110,000 per year, with final offers determined by candidate expertise and location.
What level of experience is required?
Applicants must have at least two years of hands-on experience with HTTP, HTML, CSS, JavaScript, and REST APIs, along with two or more years in a client-facing technical support or consulting role.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
