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AudioEyeAccount Director
AudioEye seeks an Account Director to drive growth across mid-tier accounts, enhance customer retention, and achieve revenue quotas. AudioEye is a company focused on eliminating digital…
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About This Role
AudioEye seeks an Account Director to drive growth across mid-tier accounts, enhance customer retention, and achieve revenue quotas. AudioEye is a company focused on eliminating digital accessibility barriers to ensure everyone can experience the web without limitations. In this quota-carrying position, the professional will manage expansion pipelines, lead quarterly business reviews, and collaborate closely with Customer Success Managers to secure upsell and cross-sell opportunities. This role is well-suited for a…
Job Description
AudioEye seeks an Account Director to drive growth across mid-tier accounts, enhance customer retention, and achieve revenue quotas. AudioEye is a company focused on eliminating digital accessibility barriers to ensure everyone can experience the web without limitations. In this quota-carrying position, the professional will manage expansion pipelines, lead quarterly business reviews, and collaborate closely with Customer Success Managers to secure upsell and cross-sell opportunities.
This role is well-suited for a dedicated sales professional with a strong background in managing mid-market or enterprise account growth within a software-as-a-service environment. The ideal candidate brings analytical skills and data-driven methods to spot trends, manage forecasting, and influence decision-makers. Working cross-functionally with product, service delivery, and sales teams, the successful applicant will help position solutions and ensure client success.
Responsibilities
- Manage and hit quarterly expansion revenue targets through upsell and cross-sell activities for assigned mid-tier customer accounts
- Oversee the expansion pipeline across current and future quarters with accurate forecasting and documentation in HubSpot and Domo
- Meet weekly with Customer Success Managers to evaluate account health, review expansion opportunities, and address loss risks
- Lead customer expansion discussions including discovery, value selling, pricing, solutioning, and competitive positioning
- Collaborate with the Customer Experience Leader on growth-oriented renewals and broader growth strategies
- Partner cross-functionally with product, sales, and service delivery teams to support the execution of sold solutions
- Share best practices and insights with Customer Success Managers to help them identify expansion potential
- Escalate blockers and share feedback regarding trends impacting customer base growth
- Maintain knowledge of product updates, industry trends, and competitive positioning
Requirements
- Minimum of 3 years of experience in mid-market or enterprise account growth or expansion sales within a B2B or SaaS environment
- Demonstrated track record of identifying, leading, and closing renewals, upsells, and cross-sells with existing clients
- Proficiency in cross-functional collaboration within a team-based account model
- Strong communication abilities to lead strategic discussions and influence decision-makers
- Experience managing a pipeline, ensuring CRM hygiene, and forecasting accurately
- Analytical and data-driven approach to uncovering trends and generating actionable insights
- Familiarity with handling renewal conversations that incorporate growth components
Qualifications
- Experience in digital accessibility, compliance, or adjacent SaaS markets
Core Skills
Benefits
- Competitive compensation and equity
- Weekly paid family meal
- 401K, medical, dental, and vision insurance
- Flexible PTO policy
- 15.5 company-paid holidays, including Juneteenth, MLK Day, and a one-week company shutdown
- One-time $300 remote work stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The posting specifies that this is a full-time position.
What experience is required for the Account Director position?
Candidates must have three or more years of experience in mid-market or enterprise account growth or expansion sales within a SaaS or B2B environment.
Is the salary specified in the job posting?
No, the source posting does not specify the salary for this role.
Where is this job located?
The specific location is not stated in the job posting.
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