Remote opportunity at
FreshworksAccount Executive - Enterprise (SLED)
Freshworks is hiring an Account Executive - Enterprise (SLED) for a full-time, remote position based in Seattle. This role centers on expanding the company's presence within…
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About This Role
Freshworks is hiring an Account Executive - Enterprise (SLED) for a full-time, remote position based in Seattle. This role centers on expanding the company's presence within Higher Education institutions by engaging with multiple stakeholders across colleges and universities. The professional selected will deliver customized ITSM and EX solutions designed to help academic institutions elevate employee workflows, boost IT efficiency, and increase faculty and staff satisfaction. This position is well-suited for…
Job Description
Freshworks is hiring an Account Executive - Enterprise (SLED) for a full-time, remote position based in Seattle. This role centers on expanding the company's presence within Higher Education institutions by engaging with multiple stakeholders across colleges and universities. The professional selected will deliver customized ITSM and EX solutions designed to help academic institutions elevate employee workflows, boost IT efficiency, and increase faculty and staff satisfaction.
This position is well-suited for a sales professional who excels in complex, consultative sales environments involving high-budget transactions and medium-to-long sales cycles. The representative will craft customized engagement strategies, present value propositions that match institutional budgets and goals, and manage a healthy sales pipeline. Additionally, the employee will work alongside marketing, solutions engineering, and customer success teams to deliver coordinated client experiences throughout the vertical.
Responsibilities
- Develop tailored ITSM and EX strategies for Higher Education clients to demonstrate how solutions optimize productivity and enhance faculty and staff engagement
- Collaborate with diverse decision-makers such as administrators, IT leaders, and HR departments to address unique institutional challenges
- Build, maintain, and execute a sales pipeline tailored to the Higher Education sector across medium- to long-term sales cycles
- Create and present compelling value propositions aligned with institutional goals, priorities, and budgets
- Partner with Marketing, Solutions Engineers, and Customer Success teams to provide seamless end-to-end client experiences
Requirements
- 5 to 8 years of proven success in SaaS enterprise sales
- Strong experience in ITSM and EX solution selling
- Advanced knowledge of SaaS platforms and their role in driving institutional efficiency
- Hands-on experience with ITSM solutions and EX platforms designed to improve staff and faculty productivity
Qualifications
- Prior experience selling to Higher Education institutions
Core Skills
Benefits
- Multiple options for dental, medical, vision, disability, and life insurance
- Equity and ESPP
- Flexible PTO and flexible spending accounts
- Commuter and wellness benefits
- Adoption and parental leave benefits
- Variable compensation where applicable, with possible bonus or equity
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
The position is remote and based out of Seattle.
What is the salary range for the Account Executive position?
The annual base salary ranges from $105,000 to $165,000 USD, with variable compensation, bonus, or equity available where applicable.
What level of experience is required?
Candidates must have five to eight years of proven success in SaaS enterprise sales, along with strong experience in ITSM and EX solution selling.
What benefits does Freshworks offer?
Freshworks offers dental, medical, vision, disability, and life insurance options, equity and ESPP, flexible PTO, flexible spending, commuter and wellness benefits, and adoption and parental leave.
Sample Interview Questions
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