Remote opportunity at
UpGuardAccount Manager
UpGuard is expanding its commercial team and hiring an Account Manager to oversee revenue retention and account expansion. The company builds a Cyber Risk Posture Management…
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About This Role
UpGuard is expanding its commercial team and hiring an Account Manager to oversee revenue retention and account expansion. The company builds a Cyber Risk Posture Management platform that combines threat intelligence, security ratings, and agentic AI to help organizations manage cyber risk. In this full-time role, the incumbent will report to the Head of Account Management, take ownership of renewals for key accounts, lead contract negotiations, and work alongside cross-functional…
Job Description
UpGuard is expanding its commercial team and hiring an Account Manager to oversee revenue retention and account expansion. The company builds a Cyber Risk Posture Management platform that combines threat intelligence, security ratings, and agentic AI to help organizations manage cyber risk. In this full-time role, the incumbent will report to the Head of Account Management, take ownership of renewals for key accounts, lead contract negotiations, and work alongside cross-functional departments to maximize client value. The position is fully remote, and UpGuard does not mandate compulsory office attendance, though candidates applying for US-based roles must reside in specific states such as California, Colorado, Florida, Illinois, Massachusetts, Maryland, Missouri, Oregon, Pennsylvania, Texas, Washington, or the District of Columbia. The salary range is set at USD 90,000 to 100,000 per year.
Responsibilities
- Manage the entire contract renewal lifecycle for a designated portfolio of key clients to ensure timely completions
- Protect existing revenue streams by proactively spotting risks and resolving them early
- Partner with sales teams to discover and pursue upsell and cross-sell avenues within current accounts
- Direct negotiations for client renewals and expansions in conjunction with finance and legal departments
- Monitor competitive dynamics, industry shifts, and client needs to deliver actionable recommendations
- Coordinate with marketing, customer success, and sales departments to maintain a unified approach to account expansion
- Measure and present metrics related to renewal success rates, account health, and upsell performance
Requirements
- Previous commercial experience working as an Account Manager or in a similar capacity
- Demonstrated background handling SaaS contract renewals and revenue growth
- Familiarity with the cybersecurity industry, specifically regarding Third-Party Risk Management
- Track record of negotiating complex agreements while balancing client demands with business objectives
- A data-driven approach to tracking metrics and making strategic account decisions
- Ability to collaborate across multiple functional teams
- Openness to adopting generative AI tools to support daily tasks
Qualifications
- Prior background working as an Account Executive or in a dedicated sales role
- Deep familiarity with SaaS solutions within the cybersecurity sector
- Advanced expertise in structuring and negotiating complex SaaS contracts
- Demonstrated history of securing high renewal rates and expanding account revenue
- Relevant certifications in cybersecurity or Third-Party Risk Management
Core Skills
Benefits
- Monthly lifestyle subsidy for physical, mental, and financial well-being
- Work-from-home setup allowance provided within the first three months
- USD 1,500 annual learning and development allowance
- Paid time off plus two extra UpGuardian leave days
- 18 weeks of paid parental leave available regardless of parenting role
- Personal leave allowance covering sick and carer's leave
- Top-specification laptop provided for the role
- Paid subscription for generative AI tools
- Comprehensive health insurance coverage
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role with no mandatory office attendance, though US applicants must reside in CA, CO, FL, IL, MA, MD, MO, OR, PA, TX, WA, or DC.
What is the salary for this Account Manager role?
The salary is between USD 90,000 and 100,000 per year.
What background is required for this job?
Candidates must have commercial experience as an Account Manager or in a similar role, with a strong background in SaaS renewals, revenue growth, and familiarity with cybersecurity and Third-Party Risk Management.
Are there any pre-employment checks required?
Yes, applicants must complete a national police history check and reference checks before starting work.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
