Remote opportunity at
PointClickCareAi Solution Engineer - (Technology Support)
PointClickCare operates a prominent health technology platform supporting over 30,000 provider organizations in the long-term and post-acute care sectors. The company seeks an AI Solution Engineer…
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About This Role
PointClickCare operates a prominent health technology platform supporting over 30,000 provider organizations in the long-term and post-acute care sectors. The company seeks an AI Solution Engineer (Technology Support) to integrate artificial intelligence and automation into corporate systems and internal workflows. This position requires an individual who can bridge operations and information technology by deploying large language model agents and intelligent automation. Responsibilities involve partnering with product groups, solution architects, and…
Job Description
PointClickCare operates a prominent health technology platform supporting over 30,000 provider organizations in the long-term and post-acute care sectors. The company seeks an AI Solution Engineer (Technology Support) to integrate artificial intelligence and automation into corporate systems and internal workflows.
This position requires an individual who can bridge operations and information technology by deploying large language model agents and intelligent automation. Responsibilities involve partnering with product groups, solution architects, and leadership to construct scalable, autonomous services using platforms like Microsoft Azure, OpenAI, and Anthropic Claude. The work centers on producing measurable efficiency gains in data migration, system onboarding, and configuration tasks within a healthcare software-as-a-service environment.
Candidates for this remote opening should possess multiple years of cloud or software engineering background alongside direct involvement in AI agent orchestration or workflow development. The compensation for this full-time role ranges from USD 115,000 to 130,000 annually, with occasional travel expected to company offices in Mississauga or Salt Lake City for specific onboarding, training, and team events.
Responsibilities
- Construct and maintain intelligent workflows and AI agents using Microsoft Azure OpenAI, AI Foundry, and Copilot Studio.
- Design automated orchestration processes for configuration tasks, system onboarding, and data transfers.
- Partner with integration, product, and implementation divisions to deploy scalable AI solutions.
- Write custom scripts, APIs, and tools to link LLM agents with existing enterprise systems utilizing open standards like the Model Context Protocol.
- Manage the testing, monitoring, and production deployment of AI workflows while establishing safeguards and evaluating output quality.
- Track emerging trends and roadmap updates across major technology providers including Google, Microsoft, and Anthropic.
- Contribute to internal delivery standards and advocate for best practices regarding artificial intelligence across teams.
Requirements
- Hold three to five years of professional experience in cloud or software engineering.
- Possess three to five years of background working in enterprise or software-as-a-service environments.
- Demonstrate hands-on experience utilizing Microsoft Azure services such as Logic Apps, Cognitive Services, Azure AI, and Azure Functions.
- Show practical experience developing workflows with Azure AI Foundry, Copilot Studio, or Now Assist.
- Bring familiarity with prompt engineering, retrieval-augmented generation, vector databases, and multi-agent systems.
- Work competently with multiple large language models including Gemini, OpenAI GPT, and Azure OpenAI.
- Display programming proficiency in Python, C#, TypeScript, or JavaScript.
- Have familiarity with Git, CI/CD pipelines, and cloud deployment procedures.
Qualifications
- Earned a bachelor's degree in information systems, computer science, engineering, or equivalent practical experience.
- Possess an understanding of healthcare data formats such as HL7 and FHIR.
Core Skills
Benefits
- Retirement plan matching
- Flexible paid time off
- Wellness support resources and programs
- Parental and caregiver leaves
- Fertility and adoption support
- Continuous development support programs
- Employee assistance program
- Allyship and inclusion communities
- Employee recognition programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the AI Solution Engineer position?
The base salary range for this role is between USD 115,000 and 130,000 per year.
Is this position remote?
Yes, the role is remote, though it does require occasional travel to the Mississauga or Salt Lake City offices for onboarding, team meetings, and specific events.
What education or experience is required?
Candidates must have a bachelor's degree in a relevant field or equivalent practical experience, along with 3 to 5 years of software or cloud engineering background in SaaS or enterprise settings.
What employment type is this?
This is a full-time position.
Sample Interview Questions
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