Remote opportunity at
CrestaAI Success Manager
Cresta offers an AI platform for customer experience that blends conversational AI agents, real-time coaching for human agents, and analytics across customer conversations. Airlines, telecom providers…
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About This Role
Cresta offers an AI platform for customer experience that blends conversational AI agents, real-time coaching for human agents, and analytics across customer conversations. Airlines, telecom providers and hotel chains are among the brands it names as users. This full-time remote job is an AI Success Manager who helps Fortune 500 clients turn AI tools into adoption and measurable gains. The role combines consulting, product fluency and account ownership. Managers guide…
Job Description
Cresta offers an AI platform for customer experience that blends conversational AI agents, real-time coaching for human agents, and analytics across customer conversations. Airlines, telecom providers and hotel chains are among the brands it names as users. This full-time remote job is an AI Success Manager who helps Fortune 500 clients turn AI tools into adoption and measurable gains.
The role combines consulting, product fluency and account ownership. Managers guide clients on getting value from features, step in personally for tasks such as prompt writing, workflow building or rule tuning, and work with executives, operations leaders, technical staff and contact-center agents. Building success frameworks and steering process change are central. The manager tracks health across a book of accounts, including renewals and risk, holds periodic business reviews, and runs project management on priorities. Expect around a quarter of time traveling, across multiple time zones.
Applicants should bring roughly two to seven or more years in management consulting, client-facing strategy or execution roles, or similar work. SaaS experience helps but is not required. The ideal person thinks in frameworks, links technical features to business outcomes, works comfortably with data and AI tools without being an engineer, communicates well with executives, and is energized by how AI will change customer operations over the next couple of years.
On-target earnings run from $130,000 to $215,000, plus equity, with bonus eligibility; exact pay depends on location and experience. Benefits include medical, dental and vision cover, flexible time off, paid parental leave, a retirement savings plan, a home-office setup budget and a monthly wellness and communication stipend.
Responsibilities
- Gain thorough command of Cresta's product set and how it behaves in live environments
- Advise customers which features move results, and jump in hands-on for prompt writing, workflow building or rule tuning
- Engage stakeholders to understand objectives, constraints and workflows, then arrive with practical recommendations
- Spot ways to raise performance and extend use cases based on real usage
- Keep account health on track across a portfolio, watching renewals and risk
- Run periodic business reviews and drive project progress and priorities
- Turn lessons into repeatable best practices
Requirements
- Roughly two to seven-plus years in consulting, customer-facing strategy or execution roles
- Reasons in frameworks and systems, and breaks down ambiguous problems
- Connects technical capability to business results, not just feature usage
- Comfort in technical settings involving data, SaaS configuration and AI tools, without being an engineer
- Strong executive communication and influence across levels
- Willingness to travel about 25 percent and to work across time zones
Qualifications
- SaaS background
Core Skills
Benefits
- Medical, dental and vision coverage
- Flexible PTO
- Paid parental leave for new parents
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- Meals and commuter benefits for onsite staff
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes, the listing is marked remote, and the posting notes travel of around 25 percent.
What is the pay?
The OTE range is $130,000 to $215,000, plus equity, with bonus eligibility and pay that depends on location and experience.
Is SaaS experience required?
No. The posting describes SaaS experience as a plus, not a requirement.
How many years of experience are asked for?
The target is two to seven-plus years in consulting or client-facing strategy and execution roles.
Sample Interview Questions
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