Opportunity at
TideAnalyst, FRR, Reported Fraud, OM, UK
Tide is seeking an Analyst, FRR, Reported Fraud, OM, UK to join its Fraud Rapid Response team on an on-site basis in India. Tide develops administrative…
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About This Role
Tide is seeking an Analyst, FRR, Reported Fraud, OM, UK to join its Fraud Rapid Response team on an on-site basis in India. Tide develops administrative and banking solutions to help small and medium-sized enterprises save money and time, serving over two million members globally across multiple countries. In this role, you will protect business accounts across the UK by managing urgent fraud reports and compliance inquiries around the clock.…
Job Description
Tide is seeking an Analyst, FRR, Reported Fraud, OM, UK to join its Fraud Rapid Response team on an on-site basis in India. Tide develops administrative and banking solutions to help small and medium-sized enterprises save money and time, serving over two million members globally across multiple countries.
In this role, you will protect business accounts across the UK by managing urgent fraud reports and compliance inquiries around the clock. The position is well-suited for individuals with strong communication skills, empathy, and experience in customer support who excel in fast-paced environments.
Responsibilities
- Answer inbound emergency phone calls regarding fraud reports
- Collaborate with other financial institutions to recover funds
- Manage competing priorities to deliver prompt support and use product knowledge effectively
- Guide members on requirements and provide status updates throughout investigations
- Analyze data and assist with reporting to evaluate product and service performance
- Mentor newer team members using past experience and handle standard back-office duties
Requirements
- Possess excellent communication skills combined with a positive and goal-oriented mindset
- Demonstrate C1 or C2 level proficiency in written and spoken English
- Have a minimum of one year of experience working in international customer support on inbound phone lines
- Bring at least two years of general customer service experience
- Commit to working on a 24/7 rotational shift schedule
- Demonstrate comfort using GSuite, Jira, and Kustomer industry tools
Qualifications
- Prior experience working with defrauded or vulnerable customers
Core Skills
Benefits
- Competitive salary
- Vitality Health Insurance focusing on mental and physical wellbeing
- 25 days of holiday
- Annual professional learning and development budget
- Enhanced family-friendly leave
- 24 hours of paid volunteering time off per year
- Flexible working options
- Sabbatical leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote or on-site?
The source posting explicitly states that the role is on-site.
What is the employment type?
The position is full-time.
What salary is offered for this position?
The source posting does not specify a salary.
What schedule does this job require?
The role requires working in 24/7 rotational shifts.
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