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SEEKAPAC Service Sr. Specialist
SEEK is hiring an APAC Service Senior Specialist for its Shared Services team. The role is listed as remote and full-time. It serves customers across SEEK's…
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About This Role
SEEK is hiring an APAC Service Senior Specialist for its Shared Services team. The role is listed as remote and full-time. It serves customers across SEEK's Asian markets, handling enquiries and guiding product users through features and functions so that customers stay satisfied and loyal. The specialist is the main front line for customer support. The job involves answering customer questions and concerns accurately and promptly, whether they arrive by…
Job Description
SEEK is hiring an APAC Service Senior Specialist for its Shared Services team. The role is listed as remote and full-time. It serves customers across SEEK's Asian markets, handling enquiries and guiding product users through features and functions so that customers stay satisfied and loyal.
The specialist is the main front line for customer support. The job involves answering customer questions and concerns accurately and promptly, whether they arrive by phone, email or chat, and resolving issues as they come in. The specialist also reviews job ads that customers post, checks their quality, and recommends changes that help more suitable applications come through.
When product faults are reported, the specialist analyses them and works with the relevant technology teams to resolve them. Feature requests are passed on to product teams, and useful workarounds are shared with colleagues. The role also includes helping to train junior team members.
Candidates need at least a bachelor's or college degree in any field, and at least two years in a customer service or shared services role that handles email and calls. Strong spoken and written communication capability is essential, along with the ability to speak with clients at different levels across Asia. A positive, customer-focused attitude that holds up under pressure is also expected. The posting notes the arrangement is hybrid two to three days a week, although the listing is marked remote.
Responsibilities
- Respond to customer queries and concerns by phone, email and chat, and resolve issues
- Review customer-posted job ads for quality and recommend improvements
- Analyse and report product malfunctions, working with technology teams to resolve them
- Pass feature requests to product teams and share workarounds with colleagues
- Help train junior members of the team
Requirements
- At least two years of experience in a customer service or shared services role handling email and calls
- Strong spoken and written communication capability
- Ability to communicate with clients at different levels across Asia
- Customer-oriented approach with a positive attitude under pressure
Qualifications
- A bachelor's or college degree in any field
Core Skills
Benefits
- Annual performance bonus plan
- Free HMO cover for up to three qualified dependents
- Paid leave, with personal flexi days available from day one
- Option to work from any location for as many as four weeks each financial year
- Monthly internet allowance and a one-time work-from-home setup allowance for new hires
- SEEKer Support, a private counselling option that lets staff pick their own counsellor or therapist
- Casual dress every day
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote or hybrid?
The listing is marked remote, but the benefits section of the posting mentions hybrid working two to three days a week.
What does the role handle?
The specialist answers customer queries by phone, email and chat, reviews customer job ads, and works on product faults and feature requests.
What degree is required?
A bachelor's or college degree in any field is required.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
