Opportunity at
CanvaCustomer Service Operations Expert (Spanish)
Canva is hiring a Customer Service Operations Expert with Spanish-language skills, based in its Manila office. The role belongs to the Multilingual Team, which operates within…
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About This Role
Canva is hiring a Customer Service Operations Expert with Spanish-language skills, based in its Manila office. The role belongs to the Multilingual Team, which operates within High Sensitivity and Escalations, a subgroup of Specialist Operations. The team takes on the complicated, sensitive and time-critical cases of users seeking assistance in their native tongue. The expert becomes the main point of contact for Spanish-speaking users when support gets complicated. Ownership covers…
Job Description
Canva is hiring a Customer Service Operations Expert with Spanish-language skills, based in its Manila office. The role belongs to the Multilingual Team, which operates within High Sensitivity and Escalations, a subgroup of Specialist Operations. The team takes on the complicated, sensitive and time-critical cases of users seeking assistance in their native tongue.
The expert becomes the main point of contact for Spanish-speaking users when support gets complicated. Ownership covers escalated Zendesk cases from Spanish locales that arrive by email, chat or phone, spanning bugs, incidents and other difficult matters. Phone work includes interpreting between Spanish speakers and CPSET agents, with a path toward handling calls independently as training grows. The expert also looks into the roots of repeat problems, reviews translation tool output, and proposes changes that raise the quality of Spanish-language support.
The posting requires Spanish at CEFR B2 or higher, enough to hold a natural live phone conversation and write precise tickets, along with fluent English and strong cross-cultural communication. Prior work in helpdesk, escalations or service-recovery roles is preferred, particularly with ticketing tools such as Zendesk. The successful candidate will have a sensitivity to nuance worthy of a translator, a strong sense of ownership, and a collaborative approach to improving how the team works. Flexible working arrangements are supported in Manila.
Responsibilities
- Own escalated Zendesk cases from Spanish locales, whether they arrive by email, chat or phone, from start to finish
- Interpret on calls between Spanish speakers and CPSET agents
- Look into recurring problems and propose quicker, smarter ways of working
- Review translation tool output and highlight improvements to Spanish-language support
- Coordinate with colleagues in the subgroup so that no Spanish-language case goes unresolved
Requirements
- Spanish at CEFR B2 or higher, with written precision for complex tickets
- Fluent English and strong intercultural communication
- Background in support, escalations or service recovery, ideally with Zendesk
- A translator's sensitivity to nuance and quality in language
- An ownership mindset, comfort with uncertainty, and readiness to fix problems without being told
- A cooperative attitude and real interest in improving processes
Core Skills
Benefits
- Equity
- Parental leave policy covering all parents and carers
- Yearly Vibe and Thrive allowance covering wellbeing, social activities and home-office setup
- Flexible leave options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The posting says the role is based in Manila and that flexible working arrangements are supported.
What Spanish level is required?
CEFR B2 or higher, which is enough for a live phone conversation and precise written tickets.
Is interpreting part of the job?
Yes. Phone support includes interpreting between Spanish speakers and CPSET agents.
Is a salary stated?
No salary is stated.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
