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CanvaSenior Social Media Operations Team Lead
Canva is hiring a full-time Senior Social Media Operations Team Lead for its Manila office, a key global hub and the home of the company's User…
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About This Role
Canva is hiring a full-time Senior Social Media Operations Team Lead for its Manila office, a key global hub and the home of the company's User Voice operations. The listing is on-site, and the posting also mentions flexibility in how the work gets done. The role sits within Specialist Operations, which supports Canva's User Voice work of making sure users feel heard and helped as the company grows toward a…
Job Description
Canva is hiring a full-time Senior Social Media Operations Team Lead for its Manila office, a key global hub and the home of the company's User Voice operations. The listing is on-site, and the posting also mentions flexibility in how the work gets done.
The role sits within Specialist Operations, which supports Canva's User Voice work of making sure users feel heard and helped as the company grows toward a goal of 1 billion users. The lead anchors the Advanced Social Media Team, acting as coach, quality standard-setter and strategic enabler. Responsibilities include taking charge of crisis and incident handling for social channels, working alongside Marketing, Communications and outside partners when situations are sensitive or highly visible, and setting the team's skill and quality standards at every level. The post also covers translating company priorities into team plans, monitoring KPIs and process gaps, and serving as the quality and enablement contact for broader social operators and external support partners. Building the frameworks and playbooks that let the team work consistently is part of the job.
The ideal candidate brings strong social media judgement, has handled crises and sensitive material, and has made final decisions on hard escalations. They should have managed a team of specialists, know how to build a culture where people trust each other, and be a natural coach who gives specific, calibrated feedback. The role also requires balancing strategy with the daily operational load, and earning trust across functions without leaning on formal authority.
Responsibilities
- Lead crisis and incident response for social media, working with Marketing, Communications and external partners
- Coach and develop the Advanced Social Media Team, then set its quality bar
- Turn Canva's strategic priorities into practical team plans
- Monitor KPIs, spot process gaps and drive operational improvements
- Serve as the quality and enablement contact for broader social operators and external support partners
- Build playbooks, frameworks and documentation so the team works consistently
Requirements
- Strong social media judgement, including experience with crises and sensitive content
- Experience making final calls on complex escalations
- Track record of managing a team of specialists and building a culture of mutual trust
- Coaching ability that gives specific, calibrated feedback
- Ability to balance strategy with the daily operational load
- Ability to earn trust across functions without a formal mandate
Core Skills
Benefits
- Equity packages
- Inclusive parental leave policy
- Annual Vibe and Thrive allowance
- Flexible leave options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The posting says the role is based in Canva's Manila office, which is home to the company's User Voice operations.
Is the role remote?
The listing is marked on-site, though the posting says Canva offers flexibility in how the work is done.
What experience does the role require?
The posting asks for strong social media judgement, experience handling crises and sensitive content, and a record of leading specialist teams.
Is a salary listed?
The posting does not specify a salary or pay range.
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