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CanvaEnterprise Support Specialist - EMEA (German speaking)
Canva is recruiting a full-time Enterprise Support Specialist for its EMEA region, with fluent German required. The role is based in London and listed as on-site.…
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About This Role
Canva is recruiting a full-time Enterprise Support Specialist for its EMEA region, with fluent German required. The role is based in London and listed as on-site. Enterprise Admin Support Specialists act as case managers, taking ownership of support tickets for the company's most strategic customers and resolving them. The specialist is part of a regional team co-located with Sales and Success colleagues, so cases can be coordinated and resolved faster.…
Job Description
Canva is recruiting a full-time Enterprise Support Specialist for its EMEA region, with fluent German required. The role is based in London and listed as on-site. Enterprise Admin Support Specialists act as case managers, taking ownership of support tickets for the company's most strategic customers and resolving them.
The specialist is part of a regional team co-located with Sales and Success colleagues, so cases can be coordinated and resolved faster. Day-to-day work includes managing and prioritising Enterprise tickets across account administration, feature use and platform configuration, and handling routine problems by tracing the underlying cause and following the standard procedure. Cases that need more expertise are escalated. The role also involves scheduled calls that guide administrators through fixes, key workflows and good practice, and supporting onboarding and escalations alongside Sales and Customer Success Managers. Knowledge of enterprise features such as SSO, SCIM, Brand Kit and user management is applied to resolve cases. The specialist adds to team knowledge through documentation and by sharing patterns seen in tickets, and contributes to the Strategic Pod Support programme, which aims to improve retention, product adoption and revenue for key accounts.
The posting looks for a clear, customer-first problem solver who can explain things to customers and to internal colleagues. Strong English and fluent spoken and written German are required. Candidates should be comfortable with technical and account matters, use sound judgement, take ownership, manage competing priorities, and keep case handling accurate and consistent. A continuous-improvement mindset and an interest in building product knowledge are also sought. The team belongs to the User Voice group, which works toward supporting one billion users.
Responsibilities
- Manage and prioritise Enterprise tickets covering account administration, feature use and configuration
- Diagnose routine problems and follow the documented procedure
- Escalate complex cases that need more expertise
- Run scheduled calls that guide admins through fixes, key workflows and good practice
- Support onboarding and escalations with Sales and Customer Success colleagues
- Apply knowledge of SSO, SCIM, Brand Kit and user management to resolve cases
- Keep documentation current and share patterns seen in tickets
- Help run the Strategic Pod Support programme
Requirements
- Strong problem-solving and clear communication with a customer-first approach
- Strong English and fluent German, spoken and written
- Confidence with technical and account matters, backed by sound judgement
- Working knowledge of SSO, SCIM and content management systems
- Ability to manage priorities and keep quality high across competing demands
- Proactive follow-through and clear updates throughout each case
- Attention to detail and consistency in case handling
Core Skills
Benefits
- Equity packages
- Inclusive parental leave policy
- Annual Vibe and Thrive allowance
- Flexible leave options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The role is listed in London as on-site.
Is German required?
Yes. The posting asks for fluent German, spoken and written, alongside strong English communication.
Is a salary listed?
The posting does not specify a salary or pay range.
How should candidates apply?
The posting asks candidates to share their pronouns and any reasonable adjustments needed during the interview process. It states that interviews are conducted virtually.
Sample Interview Questions
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