Remote opportunity at
Silverback StrategiesAssociate Director, Client Services (Remote)
Silverback Strategies is hiring a full-time Associate Director, Client Services to lead strategic relationships for key accounts. This remote position offers a salary between USD 120,000…
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About This Role
Silverback Strategies is hiring a full-time Associate Director, Client Services to lead strategic relationships for key accounts. This remote position offers a salary between USD 120,000 and 160,000 per year, accompanied by a bonus and comprehensive benefits package. In this capacity, the individual will act as the principal advisor for important accounts, managing client health from inception to conclusion. Responsibilities include evaluating data across paid media and customer relationship management…
Job Description
Silverback Strategies is hiring a full-time Associate Director, Client Services to lead strategic relationships for key accounts. This remote position offers a salary between USD 120,000 and 160,000 per year, accompanied by a bonus and comprehensive benefits package.
In this capacity, the individual will act as the principal advisor for important accounts, managing client health from inception to conclusion. Responsibilities include evaluating data across paid media and customer relationship management systems, mitigating churn risks, identifying expansion opportunities, and collaborating closely with SEO, creative, paid media, and measurement departments. The role requires big-picture thinking and deductive reasoning rather than hands-on campaign execution.
Silverback Strategies operates as a fully remote agency across the continental United States and has been recognized as a top workplace by AdAge, Inc. Magazine, and The Washington Post. The company culture encourages collaboration and provides perks such as unlimited paid time off, health insurance, paid parental leave, and employer-matched retirement plans.
Responsibilities
- Serve as the strategic lead and trusted advisor for a portfolio of key client relationships
- Develop cross-functional marketing strategies that align performance data with business objectives
- Analyze paid media performance metrics from Google Ads, Meta Ads, Google Analytics, and client CRMs
- Monitor client feedback proactively to identify and reduce churn risks
- Identify upsell and cross-sell opportunities to drive revenue growth and retention
- Collaborate with delivery teams to build rolling three-month plans balancing performance goals and margin targets
- Contribute weekly news insights and points of view to keep teams and clients updated on industry trends
Requirements
- Possess at least 7 years of experience in client services, account management, or client strategy
- Accumulate a minimum of 4 years of experience working at a digital or performance marketing agency
- Demonstrate fluency in interpreting metrics from Google Ads, Meta Ads, Google Analytics, and CRMs
Core Skills
Benefits
- Unlimited paid time off
- Comprehensive health, dental, and vision insurance plans
- Virtual team events and an inclusive company culture
- Company-paid ClassPass membership
- 12 weeks of paid parental leave
- Summer Fridays
- 401(k) retirement plan with an employer match
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role with employees based across the continental United States.
What is the salary range for this job?
The salary band is between USD 120,000 and 160,000 per year, which includes bonuses and benefits.
What experience is required to apply?
Candidates must have at least 7 years of client services, account management, or client strategy experience, including a minimum of 4 years at a digital or performance marketing agency.
What benefits are provided by the employer?
Benefits include unlimited paid time off, comprehensive health, dental, and vision plans, 12 weeks of paid parental leave, summer Fridays, a company-paid ClassPass membership, and a 401(k) with an employer match.
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