Opportunity at
MotiveAssociate Program Manager, Technical Outreach
Motive is seeking an Associate Program Manager, Technical Outreach to join the company on-site. Motive provides a platform that unifies safety, operations, and finance tools for…
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About This Role
Motive is seeking an Associate Program Manager, Technical Outreach to join the company on-site. Motive provides a platform that unifies safety, operations, and finance tools for physical operations, serving nearly 100,000 customers across multiple industries such as transportation, construction, and energy. In this position, the individual will coordinate programs designed to enhance technical knowledge sharing and collaboration between Technical Support Engineering and related teams. The role involves organizing technical events,…
Job Description
Motive is seeking an Associate Program Manager, Technical Outreach to join the company on-site. Motive provides a platform that unifies safety, operations, and finance tools for physical operations, serving nearly 100,000 customers across multiple industries such as transportation, construction, and energy.
In this position, the individual will coordinate programs designed to enhance technical knowledge sharing and collaboration between Technical Support Engineering and related teams. The role involves organizing technical events, transforming complex concepts into accessible materials, and channeling user feedback into practical insights for product and engineering groups. Reporting to the Manager of Technical Support Engineering, the successful candidate will bridge the gap between support operations and development.
This role suits professionals with a background in program coordination, technical enablement, or support operations who excel at cross-functional communication and project management. Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations.
Responsibilities
- Manage technical outreach programs from initial planning to completion
- Convert recurring support topics into actionable guidance for Product and Engineering departments
- Supply development teams with relevant technical and customer insights to drive product enhancements
- Organize and host technical sessions, product briefings, office hours, and knowledge transfer forums
- Collaborate with Technical Support Engineering, Product, Engineering, and Enablement to pinpoint knowledge gaps and establish outreach priorities
- Develop and update technical documentation for stakeholders and support staff
- Monitor program results and apply feedback to discover areas for enhancement
Requirements
- At least 2 years of professional experience in technical support, program coordination, technical enablement, operations, or a comparable discipline
- Demonstrated history of managing cross-functional projects from strategy to execution
- Familiarity with SaaS products, support workflows, or technical troubleshooting
- Capacity to translate intricate technical concepts and user requirements into clear directions for development teams
- Experience leveraging data and feedback to rank improvements and evaluate program success
- Proficiency in written and verbal communication, stakeholder management, and organization
- Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the work location and remote policy for this role?
The posting specifies that the role is on-site. Additionally, the posting notes that some interviews or new-hire training sessions may occur in person at a global office.
What experience is required to apply?
Candidates must have two or more years of experience in program coordination, technical support, technical enablement, operations, or a related field, alongside experience managing cross-functional projects.
Who will this position report to?
This role reports directly to the Manager of Technical Support Engineering.
Are salary and benefits specified in the posting?
No, the job posting does not provide details regarding salary or employee benefits.
Sample Interview Questions
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