Opportunity at
WiseBanking Operations Function Lead – Europe & SWIFT
Wise seeks a Banking Operations Function Lead to oversee regional operations covering Europe and SWIFT from its London office. In this on-site role, the successful candidate…
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About This Role
Wise seeks a Banking Operations Function Lead to oversee regional operations covering Europe and SWIFT from its London office. In this on-site role, the successful candidate will manage banking partnerships, monitor performance metrics, and build an independent team to reduce payment failures and control expenses. Wise relies on financial institutions to move funds globally, and this position ensures partners adhere to strict quality standards. The person in this role will…
Job Description
Wise seeks a Banking Operations Function Lead to oversee regional operations covering Europe and SWIFT from its London office. In this on-site role, the successful candidate will manage banking partnerships, monitor performance metrics, and build an independent team to reduce payment failures and control expenses. Wise relies on financial institutions to move funds globally, and this position ensures partners adhere to strict quality standards.
The person in this role will create multi-quarter roadmaps, establish key performance indicators, and handle senior escalations. Responsibilities involve analyzing data to uncover risks, collaborating with engineering and product groups, and resolving systemic issues. The ideal candidate balances hands-on oversight with people management, guiding staff development while driving operational improvements across complex financial portfolios.
Responsibilities
- Formulate regional banking operations strategy and multi-quarter execution plans
- Direct hiring, onboarding, mentoring, and performance management for the team
- Handle a portfolio of critical partners and manage high-level escalations
- Monitor processing speeds, failure rates, and service availability using data assessments
- Collaborate with internal departments to translate operational challenges into business cases
- Ensure regional workflows comply with internal policies and regulatory mandates
Requirements
- Demonstrate approximately six years of relevant professional experience
- Bring at least two years of direct people management background
- Possess knowledge of cross-border payment flows and financial operations
- Use data and business intelligence tools to investigate issues and quantify impact
- Understand backend technical systems, APIs, and automation concepts
Qualifications
- Familiarity with SWIFT and European banking partners
Core Skills
Benefits
- Salary range between £89,000 and £127,000
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work model for this role?
The position is based in London and is an on-site role.
What is the salary range for the Banking Operations Function Lead?
The salary ranges between £89,000 and £127,000.
What level of experience is required?
Candidates typically need around six years of relevant experience, including at least two years of people management background.
Sample Interview Questions
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