Remote opportunity at
InstacartBilingual CX Specialist (French)
Instacart is looking for a Bilingual CX Specialist to support consumers, shoppers, retailers, and advertisers across multiple communication channels. In this remote, full-time position, you will…
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About This Role
Instacart is looking for a Bilingual CX Specialist to support consumers, shoppers, retailers, and advertisers across multiple communication channels. In this remote, full-time position, you will provide live support by managing phone calls, chats, and emails for up to the entirety of your scheduled shift. This role suits professionals with strong communication skills and emotional intelligence who can navigate complex operational workflows, investigate account issues, and manage challenging interactions with…
Job Description
Instacart is looking for a Bilingual CX Specialist to support consumers, shoppers, retailers, and advertisers across multiple communication channels. In this remote, full-time position, you will provide live support by managing phone calls, chats, and emails for up to the entirety of your scheduled shift. This role suits professionals with strong communication skills and emotional intelligence who can navigate complex operational workflows, investigate account issues, and manage challenging interactions with empathy. Instacart operates a flexible remote work model, allowing employees to choose their workspace while occasionally connecting through local events.
As part of the customer experience team, you will collaborate with cross-functional groups to minimize friction in the customer journey and surface operational insights. The schedule requires covering various shifts, which may span mornings, mid-day, and evenings, alongside regular availability for weekends, holidays, and evenings depending on business needs. Candidates must be fluent in both written and spoken French and comfortable operating in a fast-paced environment that relies heavily on metrics and documented procedures.
Responsibilities
- Manage live customer contacts via phone, chat, and email for up to 100 percent of scheduled working hours.
- Utilize internal tools, policies, and knowledge resources to execute complex order and account resolution workflows.
- Investigate customer problems thoroughly by evaluating order history, account details, and previous interactions.
- Generate internal transfer tickets and document case notes clearly to assist downstream teams.
- Escalate issues properly when situations fall outside standard procedures.
- Report emerging operational challenges, tooling bugs, and policy gaps to pillar leadership.
- Share best practices and support peers to foster an inclusive team environment.
Requirements
- Fluency in written and spoken French.
- Minimum of one year of experience in a customer-facing role delivering service.
- Basic technical proficiency with browser applications, CRM platforms, and productivity suites like Google Workspace.
- Schedule flexibility to cover mornings, mid-day, evenings, weekends, and holidays according to business operations.
- Capacity to handle live interactions for the majority of the workday in a metric-driven setting.
- Strong written and verbal communication abilities paired with attention to detail.
Qualifications
- High school diploma or equivalent, with some college or specialized training considered a plus.
- Prior work history within a contact center or multi-channel support environment combining phone, chat, and email.
- Experience navigating policy-heavy environments such as e-commerce, logistics, marketplaces, or financial services.
- Familiarity with contact center software and CRM systems like Salesforce, Zendesk, or Genesys and Ujet.
- Demonstrated ability to identify recurring trends and propose actionable improvements to leadership.
Core Skills
Benefits
- Market-competitive compensation packages dependent on geographic location.
- Flex First remote work policy allowing employees to choose their primary work location.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, this position is remote under Instacart's Flex First policy, which allows employees to choose where they work while staying connected through regular in-person events.
What are the working hours and shift requirements?
Operations run seven days a week from 7:00 AM to 11:00 PM EST. Schedule flexibility is required to cover mornings, mid-day, evenings, weekends, and holidays based on business needs.
What language skills are required for this role?
Candidates must possess fluency in both spoken and written French.
What is the salary for this position?
The specific salary is not stated as a single figure, but base pay ranges differ by state, ranging from $17.31 to $21.88 USD depending on the permanent location of the worker.
Sample Interview Questions
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