Remote opportunity at
InstacartBilingual CX Specialist (French)
Instacart operates a grocery delivery platform connecting consumers with retail stores and personal shoppers. The company is hiring a full-time Bilingual CX Specialist (French) to join…
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About This Role
Instacart operates a grocery delivery platform connecting consumers with retail stores and personal shoppers. The company is hiring a full-time Bilingual CX Specialist (French) to join its Customer Experience team. In this remote position, the employee will sit at the center of the support ecosystem, interacting directly with consumers, shoppers, retailers, and advertisers to resolve inquiries and reduce customer journey friction. This role suits individuals who possess fluency in French…
Job Description
Instacart operates a grocery delivery platform connecting consumers with retail stores and personal shoppers. The company is hiring a full-time Bilingual CX Specialist (French) to join its Customer Experience team. In this remote position, the employee will sit at the center of the support ecosystem, interacting directly with consumers, shoppers, retailers, and advertisers to resolve inquiries and reduce customer journey friction.
This role suits individuals who possess fluency in French and have experience managing live support contacts in a fast-paced environment. Responsibilities involve handling inquiries via phone, email, and chat for up to the entirety of scheduled shifts, navigating complex workflows, investigating account issues, and collaborating with cross-functional teams.
Instacart utilizes a Flex First model, allowing employees to choose where they complete their work while staying connected through regular in-person events. The position operates across various shifts covering morning, mid-day, and evening periods, requiring schedule flexibility for weekends, holidays, and evening hours.
Responsibilities
- Manage live customer contacts across phone, chat, and email for up to 100 percent of scheduled time
- Navigate complex workflows and knowledge bases to resolve order and account issues
- Follow documented procedures to address edge cases and escalate when necessary
- Investigate customer concerns by checking account history and order details
- Generate internal transfer tickets with detailed case notes for downstream teams
- Identify process gaps and report patterns or operational challenges to leadership
- Collaborate with peers to maintain an inclusive team environment and model best practices
Requirements
- Fluency in both written and spoken French
- Minimum of one year of experience in a customer-facing role such as support, retail, hospitality, or a call center
- Comfort handling live communication channels throughout the majority of the workday
- Basic technical proficiency with CRM tools, browser applications, and Google Workspace
- Schedule flexibility to cover evenings, weekends, and holidays based on business needs
Qualifications
- High school diploma or equivalent qualification
- Some college education or specialized training
- Background in a multi-channel contact center environment handling phone, chat, and email
- Prior exposure to policy-heavy workflows within marketplaces, e-commerce, logistics, or financial services
- Familiarity with customer relationship management and contact center software like Salesforce, Zendesk, or Genesys/Ujet
Core Skills
Benefits
- Market-competitive compensation dependent on the permanent work location
- Base pay range varying by state from USD 17.31 to USD 21.88 per year
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote under Instacart's Flex First policy, which allows employees to choose where they work from.
What is the employment type and schedule?
This is a full-time position requiring 40 hours per week. Operations run seven days a week between 7:00 AM and 11:00 PM EST, and schedule flexibility for evenings, weekends, and holidays is required.
What language skills are needed?
Candidates must be fluent in both written and spoken French.
What is the salary range for this job?
The base pay range varies by state, ranging from USD 17.31 to USD 21.88 per year depending on the candidate's permanent work location.
Sample Interview Questions
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