Hybrid opportunity at
FaireBrand Operations Lead, Fulfillment
Faire operates a global technology wholesale marketplace that connects independent retailers with product brands using data and machine learning. The company is currently seeking a Brand…
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About This Role
Faire operates a global technology wholesale marketplace that connects independent retailers with product brands using data and machine learning. The company is currently seeking a Brand Operations Lead to manage brand onboarding for Fulfilled by Faire (FbF) as the program scales. This is an individual contributor role positioned above the day-to-day specialist team. The person in this position will oversee the entire onboarding framework, define metrics, design dashboards, write playbooks,…
Job Description
Faire operates a global technology wholesale marketplace that connects independent retailers with product brands using data and machine learning. The company is currently seeking a Brand Operations Lead to manage brand onboarding for Fulfilled by Faire (FbF) as the program scales.
This is an individual contributor role positioned above the day-to-day specialist team. The person in this position will oversee the entire onboarding framework, define metrics, design dashboards, write playbooks, and lead strategic cross-functional initiatives. The role requires managing high-impact problem solving, partnering with product teams, and maintaining network readiness across fulfillment nodes.
The position is suited for an experienced professional with a strong background in client-facing fulfillment operations or seller onboarding who can drive results through influence rather than direct authority. Expect up to 20 to 25 percent travel to fulfillment centers and partner reviews. Faire operates on a hybrid schedule requiring staff to work in the office three days per week, with up to four weeks of remote work flexibility per year.
Responsibilities
- Manage the end-to-end onboarding experience for brands joining Fulfilled by Faire from initial commitment through activation and post-launch stabilization
- Accountable for onboarding key performance indicators and running the weekly operating review
- Handle a focused portfolio of strategic and at-risk brands personally
- Collaborate with Analytics to establish metric definitions and maintain leadership dashboards
- Design and sequence a rolling three to six month improvement roadmap focused on business impact
- Partner with the Fulfilled by Faire product team by writing problem briefs and representing onboarding in prioritization
- Oversee standard operating procedures, training enablement, and onboarding talk tracks
- Ensure receiving-standard readiness and inbound exception playbooks are prepared for new fulfillment nodes
- Guide Platinum and larger brands through the onboarding journey personally
- Run escalation reviews and coach the specialist team on root-cause analysis and brand communication
Requirements
- Minimum of three years of experience in client facing fulfillment operations, seller onboarding, marketplace operations, or a closely related field
- Hands-on background with physical goods fulfillment and warehousing, ideally inside a third-party logistics setting
- Demonstrated ownership of an operational key performance indicator that was personally moved
- Experience defining metrics and creating reporting tools independently
- Track record of resolving ambiguous problems and guiding cross-functional work to completion through influence
- Ability to perform structured root-cause analysis and distinguish between symptomatic and structural fixes
- Experience interacting directly with brands, merchants, or partners across multiple seniority levels
- Strong communication capabilities suited for both floor-level warehouse partners and executive leadership audiences
Qualifications
- Scaled a marketplace or seller onboarding program through a step change in volume
- Stood up operations at a new third-party logistics node or fulfillment center
- Working knowledge of warehouse management systems and order management systems configurations
- Designed or launched self-serve or automated flows that eliminated manual steps
- Owned a standard operating procedure library or enablement program
- Comfort utilizing artificial intelligence tooling to compress documentation and analysis tasks
- Prior experience working with online marketplaces
Core Skills
Benefits
- Competitive base pay
- Equity eligibility
- Comprehensive benefits designed to support life inside and outside of work
- Up to four weeks of remote work flexibility per year for hybrid employees
- Access to enterprise AI tools and resources
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
This position is a full-time, senior individual contributor role with no direct reports.
Is this position remote?
This is a hybrid position based in New York and San Francisco. Employees go into the office three days per week on Tuesdays, Thursdays, and a third flex day of their choosing.
How much travel is required?
Expect 20 to 25 percent travel to fulfillment nodes and partner reviews.
What is the salary for this role?
The salary is not stated in the source posting.
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