Remote opportunity at
PointClickCare(US) Software Implementation Consultant - Clinical
PointClickCare is hiring a remote, full-time Software Implementation Consultant for clinical software, placed in the Solution Services team within Professional Services. The consultant reports to the…
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About This Role
PointClickCare is hiring a remote, full-time Software Implementation Consultant for clinical software, placed in the Solution Services team within Professional Services. The consultant reports to the Manager, Professional Services and may travel up to 30 percent for customer sites and regional meetings. The posted US base salary range is $80,500 to $89,400, plus bonus and benefits. The employer is a privately held, founder-led health technology company. Its platform is used…
Job Description
PointClickCare is hiring a remote, full-time Software Implementation Consultant for clinical software, placed in the Solution Services team within Professional Services. The consultant reports to the Manager, Professional Services and may travel up to 30 percent for customer sites and regional meetings. The posted US base salary range is $80,500 to $89,400, plus bonus and benefits.
The employer is a privately held, founder-led health technology company. Its platform is used by more than 30,000 provider organizations and includes a marketplace of over 400 integrated partners. Customers are in long-term care and related post-acute settings.
The consultant is the main liaison with the customer during implementation. Duties include leading business discovery, recording requirements, and translating them into configuration, business processes and goals. The consultant sets up the solution, confirms data quality, integrity and security, and maintains the project plan and stakeholder updates. Risks, delays and escalations are raised early, and change management and user readiness plans are supported. Over time the consultant becomes a trusted adviser on practices and product use.
The role also keeps training materials current with new releases, proposes configuration improvements, and helps trial and write up new professional services offerings. Several projects may run at once, so the posting asks for organized, self-directed work, strong analysis and a results-focused, adaptable approach.
Responsibilities
- Act as the principal implementation contact on the project team
- Lead business discovery and suggest a delivery approach that produces measurable value
- Convert technical requirements into configuration, processes and goals
- Maintain data quality, integrity and security standards for customer databases
- Review the implementation plan and keep stakeholders informed
- Fix configuration problems with careful attention to detail
- Recommend configuration changes that boost efficiency and customer results
- Guide customers through change management and user-readiness planning
- Visit customer sites to lead meetings and presentations when needed
Requirements
- Two to four or more years implementing software
- Strong communication, organization and teamwork skills
- Analytical and problem-solving ability
- Focus on detail and adherence to quality checks
- Workflow analysis and recommendations within a software organization
- Ability to balance several projects while meeting milestones on time
- Results-driven, self-directed and adaptable
Qualifications
- Some college or university training in a business or tech discipline
- Hands-on configuration or implementation work, database testing or end-user support
- Background in healthcare markets
Core Skills
Benefits
- Coverage starts on day one
- Retirement savings plan with company matching
- Flexible paid time off
- Wellness programs and resources
- Parental and caregiver leave
- Fertility and adoption assistance
- Ongoing development program
- Employee assistance program
- Communities that support allyship and inclusion
- Employee recognition
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes, the listing is remote. Expect to travel up to 30 percent, mainly to clients' locations and regional gatherings.
What is the salary range?
The posting gives a US base salary range of $80,500 to $89,400, plus bonus and benefits.
What experience is needed?
The posting asks for two to four or more years of hands-on implementation experience with software, plus analytical and communication strengths.
Who does this role report to?
The consultant reports to the Manager, Professional Services.
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