Remote opportunity at
PointClickCareCanada - Sr. Solutions Analyst (TAM-Clinical)
PointClickCare seeks a Sr. Solutions Analyst (TAM-Clinical) to join its team in Canada on a full-time, remote basis, offering a base salary between USD 65,000 and…
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About This Role
PointClickCare seeks a Sr. Solutions Analyst (TAM-Clinical) to join its team in Canada on a full-time, remote basis, offering a base salary between USD 65,000 and 72,000 per year. PointClickCare is a founder-led, privately held health technology company providing cloud-based platforms and datasets for long-term and post-acute care providers. In this role, the successful candidate will focus on delivering customer support and resolving intricate technical queries and complaints for cloud-based…
Job Description
PointClickCare seeks a Sr. Solutions Analyst (TAM-Clinical) to join its team in Canada on a full-time, remote basis, offering a base salary between USD 65,000 and 72,000 per year. PointClickCare is a founder-led, privately held health technology company providing cloud-based platforms and datasets for long-term and post-acute care providers. In this role, the successful candidate will focus on delivering customer support and resolving intricate technical queries and complaints for cloud-based healthcare solutions. This position requires remaining calm during complex system troubleshooting, managing daily tasks independently or collaboratively, and understanding the administrative workflows of long-term care facilities. The job involves working rotating weekday shifts from 8 a.m. to 8 p.m. EST, along with potential weekend or holiday overtime. Note that remote employees may need to travel to the Mississauga or Salt Lake City offices for specific onboarding, team, or annual events.
Responsibilities
- Deliver support to clients handling administrative, configuration, and utilization challenges
- Resolve complex technical problems through log analysis, research, and problem recreation
- Collaborate across departments to ensure customer satisfaction and issue resolution
- Utilize and contribute to the knowledge base following KCS methodologies
- Exceed established service delivery guidelines and key performance indicators
- Guide junior team members on SaaS troubleshooting and support protocols
- Log all customer interactions accurately using help desk ticketing systems via multiple communication channels
- Work rotating weekday shifts from 8 a.m. to 8 p.m. EST with occasional holiday or weekend overtime
Requirements
- Prior experience utilizing and supporting the PointClickCare application
- One to two years of practical experience troubleshooting and supporting web-based software applications
- Background using diagnostic tools to investigate and resolve client issues
- Familiarity with care delivery, care coordination, business intelligence, or financial performance across nursing, senior living, home health, or acute care facilities
Qualifications
- Formalized problem-solving approach with root cause analysis certification as an asset
- Bachelor's degree or post-secondary education
Core Skills
Benefits
- Benefits effective starting from the first day
- Retirement plan matching
- Flexible paid time off
- Wellness support programs and resources
- Parental and caregiver leaves
- Fertility and adoption support
- Continuous development support program
- Employee assistance program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this is a remote role based in Canada, though it does require occasional travel to the Mississauga or Salt Lake City offices for onboarding and team meetings.
What is the salary range for this job?
The Canadian base salary range for this position is USD 65,000 to 72,000 per year, with exact compensation determined by relevant experience, skills, and work location.
What experience is required to apply?
Candidates must have prior experience using and supporting the PointClickCare application, alongside one to two years of practical experience troubleshooting web-based software and using diagnostic tools.
What are the working hours for this role?
Employees work rotating shifts between 8 a.m. and 8 p.m. EST on weekdays, with occasional scheduled overtime on weekends and holidays based on business needs.
Sample Interview Questions
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