Remote opportunity at
SupabaseSupport Engineer (APAC)
Supabase is seeking a Support Engineer to join its globally distributed team for the APAC region on a full-time basis. In this role, you will deliver…
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About This Role
Supabase is seeking a Support Engineer to join its globally distributed team for the APAC region on a full-time basis. In this role, you will deliver assistance to developers utilizing the Postgres development platform, which offers backend solutions including database management, authentication, storage, edge functions, realtime capabilities, and vector search. The position requires managing incoming support inquiries, directing users to relevant documentation or code examples, tracking feedback across channels such…
Job Description
Supabase is seeking a Support Engineer to join its globally distributed team for the APAC region on a full-time basis. In this role, you will deliver assistance to developers utilizing the Postgres development platform, which offers backend solutions including database management, authentication, storage, edge functions, realtime capabilities, and vector search. The position requires managing incoming support inquiries, directing users to relevant documentation or code examples, tracking feedback across channels such as GitHub, and collaborating closely with engineering and growth departments to resolve technical issues promptly.
This role suits professionals with experience supporting technical users who want to work fully remotely. Supabase operates asynchronously, allowing team members to manage their time flexibly. Candidates must be located in APAC time zones to handle support cases without overnight shifts. The company consists of approximately 400 team members spread across over 60 countries.
Responsibilities
- Answer initial support cases dealing with topics ranging from billing and pre-sales to system optimization and implementation
- Triage incoming requests by providing previous answers, documentation links, code examples, or escalating to appropriate technical and business staff
- Track feedback across multiple channels including GitHub Issues and Discussions
- Identify opportunities for internal tooling to boost support efficiency
- Reproduce user issues and build test cases to improve test coverage
Requirements
- Minimum of three years of experience delivering developer support to technical customers
- Proficiency in SQL, specifically with PostgreSQL
- Strong command of the English language and exceptional communication abilities
- Practical skill with Linux or Unix operating systems and the command line
- Familiarity working with GitHub Issues and Discussions
- Residency within APAC time zones
Qualifications
- Prior background in database administration
- Knowledge of popular JavaScript frameworks such as React, Vue, and Svelte
- Experience working with Node.js
- Degree in Computer Science
Core Skills
Benefits
- Fully remote work arrangement with a WeWork membership or co-working allowance
- Company equity ownership through ESOP
- Tech budget for setting up a workspace with a laptop, monitor, and headphones
- Full health insurance coverage for employees and 80 percent coverage for dependents
- Annual company-wide off-site gathering in a new city
- Annual education allowance for professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, the position is fully remote, though applicants are required to reside in APAC time zones.
What is the employment type?
This is a full-time position.
What is the salary for this position?
The posting does not specify the salary.
What experience is required to apply?
Candidates must have three or more years of experience providing developer support to technical customers, along with proficiency in SQL, Linux or Unix command line skills, and familiarity with GitHub.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
