Remote opportunity at
FieldguideProduct Support Representative
Fieldguide seeks a remote Product Support Representative to join its go-to-market team and help establish its support function. Operating as a remote-first enterprise, the company builds…
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About This Role
Fieldguide seeks a remote Product Support Representative to join its go-to-market team and help establish its support function. Operating as a remote-first enterprise, the company builds automation software for financial, cybersecurity, and privacy assurance and audit practitioners to streamline their workflows and improve work-life balance. Backed by prominent investors and headquartered in San Francisco, CA, Fieldguide operates as an early-stage startup that values diversity, inclusion, mutual trust, and strong collaboration.…
Job Description
Fieldguide seeks a remote Product Support Representative to join its go-to-market team and help establish its support function. Operating as a remote-first enterprise, the company builds automation software for financial, cybersecurity, and privacy assurance and audit practitioners to streamline their workflows and improve work-life balance. Backed by prominent investors and headquartered in San Francisco, CA, Fieldguide operates as an early-stage startup that values diversity, inclusion, mutual trust, and strong collaboration.
In this full-time role, the incoming professional will serve as a platform expert to maximize client return on investment. The position requires availability to work from 9am to 6pm GMT. Responsibilities involve delivering timely technical troubleshooting, guiding users through platform functionalities, relaying customer feedback to engineering and product teams, and maintaining online help documentation. This opportunity suits a mission-driven individual with prior technical support experience in a startup environment who possesses a strong bias for action and adaptability to shifting workflows.
Responsibilities
- Respond rapidly and accurately to client assistance requests with a positive demeanor
- Provide technical support to resolve platform issues via email, phone, or chat
- Investigate, reproduce, and coordinate fixes for technical problems alongside the engineering team
- Instruct clients on software features, capabilities, best practices, and optimal usage strategies
- Act as an internal advocate by communicating user needs to product, design, and engineering teams
- Facilitate client participation in beta feature deployments and gather feedback loops
- Assist with customer database configuration and template creation to support onboarding
- Update and maintain online support documentation, FAQs, and self-service help resources
Requirements
- Between 1 and 3 years of experience in customer support or a customer-facing technical role such as implementation, solutions, or support plus engineering
- Previous startup or scale-up experience handling multiple responsibilities without complete documentation
- Availability to work from 9am to 6pm GMT
- Demonstrated ability to drive customer satisfaction and build lasting client relationships
- Strong ownership of projects from start to finish with minimal direction
- High adaptability to evolving processes and client needs
Qualifications
- Familiarity with integrating merge tags inside Microsoft Office applications
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Fieldguide operates as a remote-first company.
What are the working hours for this role?
This hire must be comfortable working from 9am to 6pm GMT.
What is the salary range for the Product Support Representative position?
The salary is USD 35,000 to 50,000 per year.
What kind of experience is required?
Candidates need 1 to 3 years of customer support or customer-facing technical experience, along with prior startup or scale-up background.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
