Remote opportunity at
PerfectServeTechnical Support Specialist - Tier 1 - US Remote
PerfectServe seeks a Technical Support Specialist - Tier 1 to join its 24/7/365 support team on a fully remote basis within the United States. In this…
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About This Role
PerfectServe seeks a Technical Support Specialist - Tier 1 to join its 24/7/365 support team on a fully remote basis within the United States. In this role, you will assist end users including physicians, nurses, system administrators, and other healthcare staff by troubleshooting communication tools, managing accounts, and resolving technical issues. Founded in 1997, PerfectServe is a clinical communication and physician scheduling technology provider with over 400 employees and more…
Job Description
PerfectServe seeks a Technical Support Specialist - Tier 1 to join its 24/7/365 support team on a fully remote basis within the United States. In this role, you will assist end users including physicians, nurses, system administrators, and other healthcare staff by troubleshooting communication tools, managing accounts, and resolving technical issues.
Founded in 1997, PerfectServe is a clinical communication and physician scheduling technology provider with over 400 employees and more than 30,000 customers in the healthcare industry. The company's cloud-based solutions automate workflows and facilitate information sharing to help medical practices, hospitals, and health systems accelerate speed to care.
This position requires working day or night shifts, with most schedules including one weekend day and some holiday coverage. Initial onboarding and training take place Monday through Friday on a daytime Eastern Standard Time schedule with required attendance during the first 60 days. Candidates must be able to start by November 16, 2026, and possess a dedicated, distraction-free home workspace with reliable high-speed internet.
Responsibilities
- Handle incoming client communications via phone, chat, and the online customer portal
- Assist end users with PerfectServe application administration and provide training on phone, mobile, and web tools
- Diagnose root causes and execute configuration fixes for message delivery and content issues
- Create and modify user accounts in accordance with established standards
- Collaborate with hospital IT departments to troubleshoot mobile and web connectivity problems
- Configure custom application builds to match end-user workflows
- Escalate and coordinate complex issues with integration, customer success, and technical teams
Requirements
- Ability to start by November 16, 2026
- Dedication to working day or night shifts, including one weekend day and holiday coverage for most schedules
- 100 percent attendance during the initial 60-day onboarding and training period
- Maintained dedicated, distraction-free home workspace with hardwired or verified reliable high-speed internet
- Demonstrated method for systematically troubleshooting and resolving complex issues
- Multi-channel customer support experience across phone, chat, and ticketing systems
- Written and verbal communication skills with high customer empathy
Qualifications
- History of professional growth such as taking on increased responsibilities, training peers, or earning promotions
- Genuine interest in healthcare communication technology and the mission of PerfectServe
Core Skills
Benefits
- Starting pay of USD 19 per hour with shift differentials for nights and weekends
- Comprehensive health, dental, vision, life, and disability insurance starting on day one
- 401(k) retirement plan with match and immediate vesting
- 17 company holidays and 2 floating holidays
- Competitive paid time off policy
- Internal advancement opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote within the United States.
What is the starting salary for the Technical Support Specialist role?
The starting pay is USD 19 per hour, with additional shift differentials provided for night and weekend shifts.
What schedule should applicants expect?
The company hires for both day and night shifts, with most schedules requiring one weekend day and some holiday coverage. New hires complete a Monday through Friday daytime EST training period for their first 60 days.
When does the job start?
Candidates must be able to start by November 16, 2026.
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