Remote opportunity at
Ping IdentityChief of Staff, CCO
Ping Identity is seeking a Chief of Staff, CCO to join their team in a remote capacity. Ping Identity develops an intelligent, cloud identity platform that…
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About This Role
Ping Identity is seeking a Chief of Staff, CCO to join their team in a remote capacity. Ping Identity develops an intelligent, cloud identity platform that serves major global enterprises, helping people interact securely across the digital space. This position involves partnering directly with the Chief Customer Officer to steer business performance within the customer organization through a blend of financial strategy, operational management, and data-driven analysis. The role suits…
Job Description
Ping Identity is seeking a Chief of Staff, CCO to join their team in a remote capacity. Ping Identity develops an intelligent, cloud identity platform that serves major global enterprises, helping people interact securely across the digital space. This position involves partnering directly with the Chief Customer Officer to steer business performance within the customer organization through a blend of financial strategy, operational management, and data-driven analysis. The role suits an analytical professional with a strong background in strategic finance or business operations who can bridge the gap between high-level executive objectives and everyday organizational execution.
In this position, the individual will collaborate closely with Finance, Sales, Renewals, and Product Strategy teams to track key recurring revenue indicators, analyze churn drivers, and build comprehensive headcount and capacity models. Responsibilities also include preparing executive and board presentation materials, overseeing renewal rate reporting, and establishing analytics requirements across business intelligence tools. The salary range for this full-time role is USD 155,628 to 207,504 per year. Ping Identity offers a flexible work environment along with competitive benefits including generous paid time off, parental leave, healthcare options, retirement plans, education reimbursement, and commuter offsets where applicable.
Responsibilities
- Collaborate with Finance to track metrics such as ARR movement, gross and net revenue retention, cohort views, and churn drivers according to Thoma Bravo standards
- Translate customer metrics into insights for the customer organization and measure renewal forecast accuracy alongside cross-sell and upsell pipelines
- Develop presentation materials for the executive leadership team, board of directors, QBRs, and Thoma Bravo operating reviews
- Manage renewal rate reporting and execute variance analyses comparing official forecasts against plans and actual outcomes
- Build annual renewal and retention plans alongside headcount, capacity, and coverage-ratio models linked to book-of-business segmentation
- Deliver risk analyses, churn reports, and customer health scoring models
- Define reporting criteria across Salesforce, data warehouses, and BI systems in alignment with Finance metric definitions
- Partner with Revenue Operations and the CRO leadership team to align on strategies for improving Net Retention Rate
- Coordinate with Product Strategy regarding product-specific churn analysis and forecasting
Requirements
- Significant background in strategic finance, financial planning and analysis, business operations, revenue operations, or customer success operations
- Thorough knowledge of SaaS business models and recurring revenue indicators including ARR, GRR, NRR, churn, and renewals
- Demonstrated ability to translate business goals into analytical and reporting specifications using tools such as Salesforce, Excel, SQL, Power BI, or Tableau
- Capacity to analyze intricate datasets and convey clear insights to executive stakeholders
- Strong problem-solving, communication, and cross-functional collaboration skills
Qualifications
- Experience working within a B2B SaaS environment
- Familiarity with private equity-backed corporate environments
- Background in supporting executive-level and board-level reporting
Core Skills
Benefits
- Generous paid time off and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement opportunities
- Commuter offset in specific locations
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the location as remote.
What is the salary range for the Chief of Staff, CCO role?
The annual salary range is USD 155,628 to 207,504.
What type of employment is this?
This is a full-time position.
What software and analytical tools will be used?
The role involves working with tools such as Salesforce, Excel, SQL, Power BI, and Tableau.
Sample Interview Questions
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