Opportunity at
DialpadClient Account Executive, Mid-Market
Dialpad operates as an artificial intelligence platform focused on customer experience, offering real-time problem resolution across digital and voice channels. The company employs advanced artificial intelligence…
Career Tools
About This Role
Dialpad operates as an artificial intelligence platform focused on customer experience, offering real-time problem resolution across digital and voice channels. The company employs advanced artificial intelligence alongside human agents on a single platform to handle customer issues, advance sales deals, and eliminate administrative tasks. The organization seeks a Client Account Executive, Mid-Market to deliver strategic account management across an assigned portfolio of current clients while expanding yearly revenue. In this…
Job Description
Dialpad operates as an artificial intelligence platform focused on customer experience, offering real-time problem resolution across digital and voice channels. The company employs advanced artificial intelligence alongside human agents on a single platform to handle customer issues, advance sales deals, and eliminate administrative tasks.
The organization seeks a Client Account Executive, Mid-Market to deliver strategic account management across an assigned portfolio of current clients while expanding yearly revenue. In this capacity, the professional will act as a consultant, illustrating the value of deploying additional products from the company suite. This position reports directly to a Sales Manager and requires managing the full sales cycle from beginning to end.
Successful candidates will build account plans to meet quarterly targets, form strong client relationships, generate sales pipelines, and serve as trusted advisors. This position suits sales professionals who possess strong time management abilities and a background in software-as-a-service sales.
Responsibilities
- Manage the complete sales process from initiation to completion for an assigned portfolio of mid-market clients
- Partner with sales managers, sales engineers, customer success teams, professional services, marketing, and partners to expand the current customer base
- Develop a territory account plan to consistently hit quarterly objectives and activity metrics
- Build relationships with clients to understand their business strategies and align the product suite with their goals
- Generate sales pipelines and drive efficient sales execution to meet or exceed quarterly revenue targets
- Act as a product expert and trusted advisor to customers
- Nominate suitable clients for the Customer Advisory Board and Executive Sponsor Program
- Advocate for customer interests internally at Dialpad
Requirements
- Possess three to five or more years of experience in a closing sales role
- Demonstrate a proven track record of meeting or surpassing revenue goals through new business development or account management
- Show the ability to communicate, present, and influence key decision-makers and stakeholders
- Bring experience with solution-selling frameworks such as SPICED or MEDDICC
- Provide accurate and timely sales forecasts to leadership
- Demonstrate strong time management skills to track multiple details
- Hold a background in software-as-a-service sales
- Have experience utilizing customer relationship management software like Salesforce and GSuite applications including Google Sheets
Qualifications
- Previous mid-market sales experience
- Prior background in unified communications as a service or contact center as a service
Core Skills
Benefits
- Competitive salary
- Comprehensive benefits package
- Real opportunities for professional growth
- Cutting-edge artificial intelligence tools
- Robust training program
- Access to inclusive office environments designed for collaboration
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The role is a full-time position.
What is the remote work status for this job?
The job is on-site.
What is the salary range for the Client Account Executive role?
The job posting does not specify the salary for this position.
Is travel required for this job?
Yes, candidates must have a willingness to travel to client locations or events as needed.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.