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DatavantClient Success Manager - Law Firms
Datavant operates a health data collaboration platform designed to render health information secure, accessible, and actionable across the healthcare sector. The company is currently hiring a…
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About This Role
Datavant operates a health data collaboration platform designed to render health information secure, accessible, and actionable across the healthcare sector. The company is currently hiring a remote, full-time Client Success Manager specializing in law firms to manage post-sale client relationships and drive account expansion. This role suits professionals experienced in client growth and sales leadership who want to contribute to a health technology company focused on data logistics products. The…
Job Description
Datavant operates a health data collaboration platform designed to render health information secure, accessible, and actionable across the healthcare sector. The company is currently hiring a remote, full-time Client Success Manager specializing in law firms to manage post-sale client relationships and drive account expansion. This role suits professionals experienced in client growth and sales leadership who want to contribute to a health technology company focused on data logistics products.
The person in this role will handle client lifecycle management, engagement cadences, adoption milestones, and cross-sell identification in coordination with field sales. Key duties involve conducting portfolio audits, delivering business reviews, and maintaining CRM discipline.
Responsibilities
- Manage post-sale client relationships and maintain an engagement cadence based on account tier
- Build multi-threaded relationships across administrative, operational, and legal stakeholders
- Drive organic account expansion through seat growth and the addition of new branch or claim locations
- Lead onboarding, training, and adoption milestones tied to carrier launches
- Identify cross-sell opportunities for ancillary services and new users in partnership with field sales
- Perform weekly portfolio risk audits and report on adoption progress and expansion plays
- Conduct monthly and quarterly business reviews and maintain accurate CRM reporting
Requirements
- Minimum of 5 years of sales or client growth leadership experience
- Experience in insurance, legal, or records and health-information services
- Proficiency with Salesforce or similar CRM reporting and pipeline metrics
Qualifications
- Bachelor degree or equivalent professional experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that this role is remote.
What is the salary range for this job?
The estimated total cash compensation for this role ranges from $85,000 to $95,000 USD per year, depending on level, skills, and experience.
What background is required for this role?
Candidates need five or more years of sales or client growth leadership experience, ideally within the insurance, legal, or health-information services sectors, along with a bachelor's degree or equivalent work history.
Is employment sponsorship available for this position?
No, this job is not eligible for employment sponsorship.
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