Opportunity at
FairMoneyCollections Specialist, SME
FairMoney seeks a Collections Specialist to focus on merchant lending within its team. Founded in 2017, FairMoney is a mobile banking institution operating principally in Nigeria,…
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About This Role
FairMoney seeks a Collections Specialist to focus on merchant lending within its team. Founded in 2017, FairMoney is a mobile banking institution operating principally in Nigeria, offering microcredit, current accounts, savings accounts, debit cards, and POS solutions for merchants and agents. Backed by global investors such as Tiger Global, DST, and Flourish Ventures, the company employs a multicultural workforce representing over 27 nationalities. In this role, the selected candidate will…
Job Description
FairMoney seeks a Collections Specialist to focus on merchant lending within its team. Founded in 2017, FairMoney is a mobile banking institution operating principally in Nigeria, offering microcredit, current accounts, savings accounts, debit cards, and POS solutions for merchants and agents. Backed by global investors such as Tiger Global, DST, and Flourish Ventures, the company employs a multicultural workforce representing over 27 nationalities.
In this role, the selected candidate will interact directly with delinquent clients to address overdue accounts, track payment commitments, and negotiate resolutions. The recruitment process includes an initial 30-minute screening call with a Talent Acquisition team member, followed by a 30-minute technical interview with the hiring manager. This position suits individuals with a background in consumer loans operations who possess strong interpersonal and analytical capabilities.
Responsibilities
- Contact defaulting merchants and agents via phone, email, and other legal methods to request payments on past-due balances
- Record daily activity metrics including total calls made, right party contacts established, and promises to pay received and kept
- Review and verify information regarding overdue arrears and conduct follow-up communications
- Negotiate viable payment plans and settlements to keep accounts from advancing further into delinquency
- Monitor pending promises by tracking incoming payments
Requirements
- University degree in a related discipline
- Minimum of one year of experience in consumer loans operations working directly with delinquent clients and problem-solving scenarios
- Proficiency in Microsoft Excel
- High self-motivation accompanied by strong interpersonal abilities
- Strong verbal and written communication skills
- Strong analytical and problem-solving skills
Core Skills
Benefits
- Private Health Insurance
- Pension Plan
- Training and Development
- Performance Bonus
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote work policy for this position?
The source posting does not specify a location or a remote work policy.
What experience is required to apply?
Applicants must have at least one year of experience in consumer loans operations, directly handling delinquent clients and problem-solving scenarios, alongside a university degree in a related field.
What does the recruitment process involve?
The hiring process consists of a 30-minute screening call with a Talent Acquisition team member and a 30-minute technical interview with the hiring manager.
What benefits are provided for this role?
Offered benefits include private health insurance, a pension plan, training and development opportunities, and performance bonuses.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.