Remote opportunity at
CrestaConversational Designer, APAC
Cresta offers an AI platform that unites conversational agents, live assistance for human agents and conversation analytics. Its customers include United Airlines, Cox Communications and Marriott.…
Career Tools
About This Role
Cresta offers an AI platform that unites conversational agents, live assistance for human agents and conversation analytics. Its customers include United Airlines, Cox Communications and Marriott. The company was founded out of the Stanford AI Lab and has attracted funding of over $270 million. This is a full-time, remote role. The Founding Conversational Designer for APAC will shape how Cresta delivers conversational AI across the region. The person designs and…
Job Description
Cresta offers an AI platform that unites conversational agents, live assistance for human agents and conversation analytics. Its customers include United Airlines, Cox Communications and Marriott. The company was founded out of the Stanford AI Lab and has attracted funding of over $270 million. This is a full-time, remote role.
The Founding Conversational Designer for APAC will shape how Cresta delivers conversational AI across the region. The person designs and rolls out conversation models that drive live coaching for contact center staff, as well as virtual agents for voice and chat. The position is customer-facing and strategic, combining project ownership with regional influence. Being among the earliest conversation design hires in APAC, the designer helps set delivery practices and supports expansion into new markets.
The designer manages complex AI delivery projects from discovery through deployment and optimization. This covers requirements gathering, solution design, build, QA and post-launch tuning. Work is coordinated with ML, data science, engineering, product, PM and customer success teams, and the designer is a go-to adviser for customers. Customers can also create and upkeep their own models on Cresta Opera, the company's self-service platform, and the role includes delivering the Opera Enablement Program so customers can do that independently.
Across implementations, the designer keeps timelines, priorities and stakeholder expectations aligned, and presents solutions in working sessions, reviews and executive briefings. Virtual agents may be built with flow-based, prompt-based or hybrid architectures. The role also contributes to implementation standards and documentation and partners with North American teams. Total compensation combines base salary, bonus and equity, with pay set by location and market.
Responsibilities
- Take full ownership of AI delivery projects in APAC, from discovery to post-launch optimization.
- Help define repeatable delivery methods that work for customers across international markets.
- Manage several customer implementations at once, balancing timelines and stakeholder needs.
- Convert customer goals into conversational AI designs for revenue, retention, collections and service work.
- Hold recurring workshops, design reviews and leadership briefings with customers.
- Own upkeep and performance tuning for models in production.
- Run the Opera Enablement Program so customers can create, ship and test their own models.
- Build virtual agents on flow-driven, prompt-driven or mixed designs.
- Contribute to playbooks, implementation standards and reusable delivery methods.
Requirements
- Persuasive communication that reaches both technical and business audiences.
- Hands-on project management across several complex workstreams at once.
- Proven ability to own deliverables and timelines and coordinate across functions in a fast-moving setting.
- Minimum of two years in conversation design, AI chatbot building or a closely related field.
- Background in walking executives and other enterprise stakeholders through complicated solutions.
- Hands-on time with large clients during implementation, consulting or delivery projects.
Qualifications
- Prior work in multinational customer settings.
- Fluency in a second language, which is strongly preferred.
- A background in linguistics.
- Experience with prompt engineering.
- Experience with Dialogflow CX.
Core Skills
Benefits
- Health cover that includes medical, dental and vision plans for the whole family.
- Paid parental leave for new parents.
- A remote work setup budget.
- A recurring monthly allowance for wellness and communication costs.
- 20 days of vacation.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes, the posting lists it as remote. The designer partners with North American teams to build regional expertise in APAC.
What experience is required?
The posting asks for at least two years in conversation design, AI chatbot building or a closely related field, plus experience presenting to enterprise stakeholders.
Is a salary figure given?
No amounts are listed. The posting describes location-based pay that combines base salary, bonus and equity.
Is a second language required?
No. Fluency in a second language is strongly preferred, but the posting does not make it mandatory.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.