Remote opportunity at
20four7VACPT-11701 Inbound Customer Service & Dispatch Scheduling Virtual Assistant
20four7VA seeks an independent contractor for an inbound customer service and dispatch scheduling role supporting a growing Canadian mobile tire-service company. Operating remotely on a full-time…
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About This Role
20four7VA seeks an independent contractor for an inbound customer service and dispatch scheduling role supporting a growing Canadian mobile tire-service company. Operating remotely on a full-time basis, the contractor assists roughly 50 mobile technicians during a busy seasonal period. The position focuses on answering customer calls, booking appointments, handling dispatch coordination, and maintaining accurate records. This opportunity suits organized professionals with strong phone communication abilities and practical judgment. The engagement…
Job Description
20four7VA seeks an independent contractor for an inbound customer service and dispatch scheduling role supporting a growing Canadian mobile tire-service company. Operating remotely on a full-time basis, the contractor assists roughly 50 mobile technicians during a busy seasonal period. The position focuses on answering customer calls, booking appointments, handling dispatch coordination, and maintaining accurate records.
This opportunity suits organized professionals with strong phone communication abilities and practical judgment. The engagement aims to enhance business efficiency and support operational functions through task-specific contractor services.
Responsibilities
- Answer incoming customer calls promptly and professionally
- Gather necessary customer information and service details
- Explain routine service and booking information to callers
- Respond to standard appointment questions and customer concerns
- Escalate unusual requests or service issues when needed
- Book service appointments within the scheduling system
- Review technician availability, assigned locations, and current schedules
- Coordinate appointments considering geographic proximity and travel needs
- Communicate schedule changes and booking updates
- Help prevent scheduling conflicts and impractical assignments
- Update customer information and service records
- Check technician status and track outstanding follow-ups
- Coordinate with administrative and virtual assistant team members
Requirements
- Previous inbound call-handling or customer-service experience
- Excellent spoken English
- Native or near-native English accent
- Strong organizational and multitasking skills
- Commitment to 40 hours per week from Wednesday through Sunday, 7:00 AM to 4:00 PM daily with a one-hour unpaid lunch
Qualifications
- Appointment scheduling or dispatch experience
- Experience working in a high-volume call environment
- Familiarity with calendar, CRM, or dispatch systems
- Automotive, mobile services, or field-service experience
Core Skills
Benefits
- Competitive rates
- Weekly payments
- Free training and upskilling
- Constant support and guidance
- Access to a vibrant supporting community
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, the posting specifies that the role is remote.
What are the working hours and days for this role?
The contracted hours are 40 per week, scheduled from Wednesday through Sunday between 7:00 AM and 4:00 PM daily, including a one-hour unpaid lunch. Contractors are off on Monday and Tuesday.
Is this an employment position?
No, this is an independent contractor opportunity operating under a Master Services Agreement and Statement of Work, not an offer of employment.
What salary is offered for this position?
The posting does not specify the exact salary, though it mentions competitive rates and weekly payments.
Sample Interview Questions
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