Remote opportunity at
20four7VACPT-11760 Customer Service Ticket Support & Order Documentation Virtual Assistant
20four7VA acts as an agency connecting offshore independent contractors with clients across developed markets like the United States, the United Kingdom, Canada, and Australia. The company…
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About This Role
20four7VA acts as an agency connecting offshore independent contractors with clients across developed markets like the United States, the United Kingdom, Canada, and Australia. The company is currently sourcing an independent contractor to fill a remote virtual assistant position supporting an established online metals supplier. This virtual assistant will help the client's customer service department manage routine inquiries, process order documentation, and handle ticket backlogs. The engaged contractor will initially…
Job Description
20four7VA acts as an agency connecting offshore independent contractors with clients across developed markets like the United States, the United Kingdom, Canada, and Australia. The company is currently sourcing an independent contractor to fill a remote virtual assistant position supporting an established online metals supplier. This virtual assistant will help the client's customer service department manage routine inquiries, process order documentation, and handle ticket backlogs.
The engaged contractor will initially focus on processing shipment tracking requests and fulfilling standard document orders, such as invoices, certificates of conformance, and mill test reports, by updating Zendesk tickets. Following training, responsibilities will expand to include full trace documentation support. More complex tasks, such as handling shipment investigations, refunds, cancellations, and missing documents, remain with the client's internal team. The role suits organized individuals who possess strong written English skills and feel comfortable managing a high volume of written support requests.
Engagements are structured through a Master Services Agreement and a Statement of Work, functioning as independent contractor arrangements rather than employment. Contractors generally work between twenty and thirty hours per week, with exact schedules determined in coordination with the client. Compensation is disbursed weekly by 20four7VA.
Responsibilities
- Locate and provide shipment tracking details using Backoffice, UPS Quantum View, or Zendesk
- Retrieve and send existing order documents like invoices, certificates of conformance, and mill test reports to customers
- Review order details and verify information prior to document delivery
- Handle full trace documentation requests after completing training
- Document all actions clearly within Zendesk and close resolved tickets
- Escalate complex cases, missing paperwork, cancellations, refunds, and shipment investigations to appropriate team members
- Clear routine request backlogs and provide backup support across assigned areas
Requirements
- Experience in customer service, ticket-based support, administrative work, or order processing
- Excellent written English proficiency
- Strong attention to detail
- Ability to learn client systems and follow established procedures
Qualifications
- Previous experience with Zendesk or other help desk ticketing platforms
- Familiarity with order tracking, shipping, or logistics support
- Background in e-commerce, distribution, or manufacturing customer service
- Prior exposure to order documentation such as mill test reports or certificates of conformance
Core Skills
Benefits
- Competitive rates
- Weekly payments
- Access to various open roles
- Free training and upskilling
- Constant support and guidance
- A supportive community
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote.
What are the working hours for this role?
Contractors are scheduled for twenty to thirty hours per week. The exact daily working time and scheduled working days are to be confirmed by the client.
Are contractors hired as direct employees?
No, this is an independent contractor opportunity governed by an independent contractor agreement, Master Services Agreement, and Statement of Work, rather than an offer of employment.
What is the salary for this position?
The posting does not specify an exact salary rate, though it notes that competitive rates are offered with weekly payments processed through 20four7VA.
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