Opportunity at
GoCardlessCredit Controller
GoCardless (part of Mollie) is hiring a Credit Controller who wants to build a career in credit control. The role centers on running and reporting on…
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About This Role
GoCardless (part of Mollie) is hiring a Credit Controller who wants to build a career in credit control. The role centers on running and reporting on credit processes, alongside senior credit controllers to keep debt under control, and partnering with Customer Operations to protect customer relationships. The credit controller follows up on unpaid invoices and overdue accounts, talks with customers about queries and payment arrangements, and escalates decisions when agreed…
Job Description
GoCardless (part of Mollie) is hiring a Credit Controller who wants to build a career in credit control. The role centers on running and reporting on credit processes, alongside senior credit controllers to keep debt under control, and partnering with Customer Operations to protect customer relationships. The credit controller follows up on unpaid invoices and overdue accounts, talks with customers about queries and payment arrangements, and escalates decisions when agreed policy requires it.
The credit controller produces and reviews aging reports, tracks collection efforts and payment reminders, allocates incoming payments, and helps with account reconciliations. The job includes proposing credit notes or payment plans, which need management approval, and then managing the plans that are agreed. The posting wants someone who takes initiative and needs little supervision.
GoCardless serves more than 100,000 businesses through bank debits, real time transfers and open banking. The ideal candidate has a service-minded approach, can help resolve billing and credit questions, and communicates clearly in writing and in person with a varied set of people. Previous finance or accounting work or study, or a degree that demands strong numeracy, is valued, along with ambition to build a finance career. Prior credit control experience is a bonus, not a must.
Responsibilities
- Contact customers promptly and professionally to collect overdue payments within agreed credit terms
- Answer and resolve merchant queries
- Prepare summaries of unpaid balances and payments received
- Allocate customer payments and keep account balances current
- Propose credit notes or payment plans and send them to management for approval
- Manage agreed payment plans
- Support account reconciliations
- Escalate cases to senior credit controllers under agreed policy
- Produce and review aging reports and track collections and payment reminders
Requirements
- A service-oriented approach with customers
- Ability to help with billing and credit queries
- Intermediate or advanced Excel skills
- Comfort working in Google Docs and Google Sheets
- Strong verbal and written communication with a varied range of people
- Self-starter comfortable with minimal supervision
- Previous finance or accounting work or study, or a degree requiring high numeracy
Qualifications
- Previous credit control experience
- Familiarity with Salesforce, Looker, Billing Platform or Docusign CLM tools
Core Skills
Benefits
- Wellbeing help and medical coverage
- Option to work abroad for up to 90 days a year
- Flexible working that suits your routine
- Parental leave for new parents
- An annual learning allowance for personal development
- Holiday entitlement, plus three volunteer days and four company wellness days
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the pay?
The posting lists a gross monthly base salary range of 1,733 to 2,600 EUR.
Do I need credit control experience?
No. Earlier credit control work is welcome but not required, and the role suits someone starting a credit career.
Which tools should I know?
Intermediate or better Excel, plus Google Docs and Google Sheets. Helpful extras include Docusign CLM, Billing Platform, Looker and Salesforce.
Where is the role based?
The posting does not name a city, and the listing is tagged on-site.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
