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StripeCredit Operations Manager
Stripe operates a financial infrastructure platform designed to help businesses of all sizes accept payments, expand their revenue streams, and unlock new commercial possibilities. Within the…
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About This Role
Stripe operates a financial infrastructure platform designed to help businesses of all sizes accept payments, expand their revenue streams, and unlock new commercial possibilities. Within the organization, the Risk team works to preserve a stable financial environment globally. Specifically, Credit Operations evaluates credit risk, underwrites small and mid-market accounts, and implements safeguards that allow the company to assume calculated risks while fostering business expansion. The company seeks a Credit Operations…
Job Description
Stripe operates a financial infrastructure platform designed to help businesses of all sizes accept payments, expand their revenue streams, and unlock new commercial possibilities. Within the organization, the Risk team works to preserve a stable financial environment globally. Specifically, Credit Operations evaluates credit risk, underwrites small and mid-market accounts, and implements safeguards that allow the company to assume calculated risks while fostering business expansion.
The company seeks a Credit Operations Manager to direct and mentor a team of analysts while establishing a strategic roadmap for scalable operations. In this position, the individual will enable new and existing offerings by converting product strategies into functional operational processes and relevant credit controls. Working alongside Credit Strategy, Product, Engineering, and Data Science, the manager will introduce new initiatives and drive artificial intelligence automation within the department.
This opportunity suits an experienced risk professional with a robust background in commercial underwriting and team leadership. Candidates should excel at cross-functional collaboration, strategic problem solving, and designing operational frameworks that balance risk mitigation with user experience.
Responsibilities
- Lead and mentor the Credit Operations team by establishing objectives, offering coaching, and guiding professional growth.
- Evaluate workforce capabilities and collaborate on hiring and development plans to address operational gaps.
- Align team priorities with broader credit strategies and translate them into actionable operational plans.
- Refine systems, processes, and operating structures to elevate decision quality and scale efficiency.
- Prepare Credit Operations for new product launches by defining requirements, controls, and ongoing support strategies.
- Collaborate with risk leadership and cross-functional partners to prioritize investments in efficiency and user experience.
- Implement automation and artificial intelligence tools alongside technical partners while maintaining quality controls.
- Establish and oversee operating metrics and service-level agreements using performance data and root-cause analysis.
- Manage credit-related vendor performance to ensure adherence to quality and compliance standards.
Requirements
- Possess 10 to 15 years of professional experience in commercial credit underwriting.
- Bring 3 to 5 years of leadership experience managing underwriting or credit risk teams in a rapid growth environment.
- Demonstrate background in financial risk modeling or forecasting cash flows.
- Show a proven history of building, guiding, and developing high-performing teams through goal setting and coaching.
- Exhibit strong strategic thinking and problem-solving abilities to resolve complex challenges.
- Display excellent communication and stakeholder management skills with cross-functional influence.
- Prove experience designing and scaling programs or operational capabilities from inception to measurement.
- Show familiarity with artificial intelligence tools, automation implementation, change management, and quality controls.
- Maintain a commitment to user-centered experiences while managing risk effectively.
Qualifications
- Experience supporting credit product launches or translating product capabilities into operational workflows and controls.
- Thorough understanding of accounting principles and the ability to evaluate business models and financial statements across sectors.
- Experience analyzing data and building dashboards utilizing SQL.
- Background in collaborating with engineering teams to build or enhance investigative and decision-making tools.
- Hold a bachelor's degree in a relevant field, with advanced degrees or certifications considered a plus.
Core Skills
Frequently Asked Questions
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What is the remote work policy for this role?
The posting specifies that the role is on-site, but does not provide additional details regarding location.
What is the employment type for the Credit Operations Manager?
The job is offered on a full-time basis.
What is the salary range for this position?
The posting does not specify the salary for this role.
What level of experience is required for applicants?
Candidates must have 10 to 15 years of work experience in commercial credit underwriting, including 3 to 5 years leading credit risk or underwriting teams in a fast-paced environment.
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