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BoschCRM Junior Engineer with Devops
Bosch is hiring a CRM Junior Engineer with DevOps for a full-time, on-site role. This position focuses on the implementation, configuration, and administration of Microsoft Dynamics…
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About This Role
Bosch is hiring a CRM Junior Engineer with DevOps for a full-time, on-site role. This position focuses on the implementation, configuration, and administration of Microsoft Dynamics 365 Customer Service Workspace, Contact Center, and Customer Insights – Journeys. The person in this role will build end-to-end CRM solutions, configure agent experiences, set up omnichannel capabilities, and design event-driven customer journeys. Responsibilities include creating plugins, custom workflows, and web resources, integrating external…
Job Description
Bosch is hiring a CRM Junior Engineer with DevOps for a full-time, on-site role. This position focuses on the implementation, configuration, and administration of Microsoft Dynamics 365 Customer Service Workspace, Contact Center, and Customer Insights – Journeys.
The person in this role will build end-to-end CRM solutions, configure agent experiences, set up omnichannel capabilities, and design event-driven customer journeys. Responsibilities include creating plugins, custom workflows, and web resources, integrating external systems, configuring security models, and implementing unit tests using tools like Git and Azure DevOps.
This opportunity is well-suited for junior professionals with foundational engineering training who want to expand their expertise in enterprise CRM ecosystems, cloud integrations, and marketing automation technologies.
Responsibilities
- Build and configure end-to-end Dynamics 365 Customer Service Workspace and Contact Center solutions
- Set up session templates, agent scripts, app tabs, and omnichannel channels including voice, chat, SMS, and social channels
- Develop plugins, web resources, and custom workflows using C#, JavaScript, TypeScript, and React
- Design and configure Dynamics 365 Customer Insights – Journeys solutions for real-time marketing and customized customer paths
- Manage customer segments, email and SMS providers, marketing forms, landing pages, and compliance profiles
- Integrate external systems utilizing Azure Functions, Service Bus, Logic Apps, and REST APIs
- Build Power Automate flows for process automation and approvals
- Work alongside business teams to collect requirements and convert them into technical implementations
- Implement security architectures like Business Units, Security Roles, Field-Level Security, and Access Teams
- Enable Copilot and artificial intelligence features to boost agent output
- Manage source code, version control, and branching strategies with Git and Azure DevOps
- Write unit tests for plugins, function apps, and web resources using MSTest or FakeXrmEasy
Requirements
- 1 to 2 years of relevant experience
- Proficiency in CRM and DevOps
- Familiarity with C#, JavaScript, TypeScript, and React
Qualifications
- Bachelor of Engineering (B.E) or Bachelor of Technology (B.Tech) degree
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The posting specifies that this is a full-time role.
What is the remote work policy for this job?
The source posting explicitly states that the role is on-site.
What educational background is required?
Candidates are required to have a B.E or B.Tech degree.
How much experience is needed?
The posting requires 1 to 2 years of experience.
Sample Interview Questions
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