Opportunity at
TamaraCustomer Care Advisor (Non-voice)
Tamara, a fintech platform active in Saudi Arabia and across the Gulf, is hiring a full-time Customer Care Advisor for non-voice support. The role is on-site…
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About This Role
Tamara, a fintech platform active in Saudi Arabia and across the Gulf, is hiring a full-time Customer Care Advisor for non-voice support. The role is on-site at Tamara's Riyadh office within the Customer Experience team. The advisor answers customer questions about Tamara's services through the website and live chat, and aims to resolve issues quickly and accurately. Daily work includes handling incoming emails and replying to live chats promptly, figuring…
Job Description
Tamara, a fintech platform active in Saudi Arabia and across the Gulf, is hiring a full-time Customer Care Advisor for non-voice support. The role is on-site at Tamara's Riyadh office within the Customer Experience team. The advisor answers customer questions about Tamara's services through the website and live chat, and aims to resolve issues quickly and accurately.
Daily work includes handling incoming emails and replying to live chats promptly, figuring out what each customer is asking and needs, and giving correct answers and workable solutions. The advisor checks customers' account and payment records when fixing their problems, explains services in detail, and uses standard response templates for each topic.
Support metrics matter in this role. The advisor is expected to meet support targets while delivering a high standard of customer service, and to be flexible with rotational working hours and days.
Applicants should be university graduates and native Arabic speakers with fluent English at B2 level. Strong verbal and written communication skills, comfort with computers and internet applications, and quick, effective problem-solving under time pressure are required. Earlier customer service work is an advantage.
Responsibilities
- Handle incoming emails and reply to live chats promptly.
- Figure out what each customer is asking, worried about and needs.
- Give correct answers and workable solutions to customer questions.
- Check accounts and payments as part of fixing each problem.
- Explain services in detail to customers.
- Meet support metrics while providing high-quality service.
- Follow communication scripts for different topics.
Requirements
- University graduate.
- Native Arabic speaker.
- Fluent English at B2 level.
- Strong verbal and written communication skills.
- Ability to use computers and internet applications.
- Quick, effective problem-solving under time pressure.
- Flexibility with rotational working hours and days.
Qualifications
- Previous customer service experience.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The role is based at Tamara's Riyadh office and is on-site.
Which channels does the advisor handle?
The advisor handles inbound emails and live chats through the website and live chat.
What language requirements apply?
Native Arabic and fluent English at B2 level are required.
Is a salary stated?
The posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.