Opportunity at
TamaraTeam Leader, Customer Care
Tamara, Saudi Arabia’s inaugural fintech unicorn and a leading financial super-app operating in the GCC region, is hiring a Team Leader, Customer Care. Supported by backers…
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About This Role
Tamara, Saudi Arabia’s inaugural fintech unicorn and a leading financial super-app operating in the GCC region, is hiring a Team Leader, Customer Care. Supported by backers like Sanabil Investments and SNB Capital, the company connects millions of users with major international and local brands including Amazon, IKEA, and SHEIN. In this position, the selected professional will guide and evaluate customer service representatives, deliver consistent performance evaluations, and oversee daily department…
Job Description
Tamara, Saudi Arabia’s inaugural fintech unicorn and a leading financial super-app operating in the GCC region, is hiring a Team Leader, Customer Care. Supported by backers like Sanabil Investments and SNB Capital, the company connects millions of users with major international and local brands including Amazon, IKEA, and SHEIN.
In this position, the selected professional will guide and evaluate customer service representatives, deliver consistent performance evaluations, and oversee daily department workflows. This opportunity suits a solution-oriented, collaborative individual who communicates effectively, demonstrates empathy, and adapts quickly to changing conditions.
Responsibilities
- Manage and evaluate the daily tasks of customer service personnel
- Deliver routine performance reviews and feedback to staff members
- Support customer service agents with operational tasks when necessary
- Train employees on customer service standards and corporate policies
- Review and verify voids, exchanges, and product returns
- Examine and resolve customer complaints
- Contribute to the creation and rollout of customer service policies
- Keep records of all customer service department operations
Requirements
- Up to 3 years of prior experience working in a contact center or customer service setting
- Minimum of 1 year of experience serving in a supervisor or team lead capacity
Qualifications
- Bachelor or Master degree in management studies, business administration, or a related field
Core Skills
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