On-site opportunity at
TamaraGovernment Compliance Advisor (Emirati National)
Tamara, a prominent fintech platform and Saudi Arabia's initial fintech unicorn backed by Sanabil Investments, SNB Capital, and Checkout.com, is hiring a Government Compliance Advisor (Emirati…
Career Tools
About This Role
Tamara, a prominent fintech platform and Saudi Arabia's initial fintech unicorn backed by Sanabil Investments, SNB Capital, and Checkout.com, is hiring a Government Compliance Advisor (Emirati National) for its Dubai location. Serving over 25 million customers and more than 130,000 partner merchants across the GCC region, the company relies on this on-site role to handle critical regulatory duties. This position suits professionals experienced in dealing with financial regulators and managing…
Job Description
Tamara, a prominent fintech platform and Saudi Arabia's initial fintech unicorn backed by Sanabil Investments, SNB Capital, and Checkout.com, is hiring a Government Compliance Advisor (Emirati National) for its Dubai location. Serving over 25 million customers and more than 130,000 partner merchants across the GCC region, the company relies on this on-site role to handle critical regulatory duties. This position suits professionals experienced in dealing with financial regulators and managing escalated customer complaints.
In this compliance-critical position, the incumbent acts as the designated UAE point of contact for complaints submitted through regulatory channels such as Sanadak and the AECB Dispute & Complaints Management framework. Responsibilities include reviewing and submitting regulator-facing case responses, handling queries from case officers, monitoring service level agreements, and collaborating with internal teams to remediate root causes. The role requires personal accountability under UAE regulatory guidelines and involves maintaining audit-ready records, preparing periodic compliance reports, and supporting audits.
Responsibilities
- Serve as the designated UAE complaints reviewer and submitter for cases raised through Sanadak and the AECB platform
- Review case investigations and draft responses prepared by the Care Operations maker team, validating accuracy before submission
- Act as the primary point of contact for direct calls and queries from Sanadak, AECB, and CBUAE case officers during business hours
- Manage regulator-driven case service level agreements and escalate potential breaches ahead of time
- Coordinate with Care Operations, Compliance, Product, and Tech teams to remediate root causes of escalated complaints
- Maintain audit-ready records of all regulator-facing cases including correspondence and supporting evidence
- Prepare periodic reports on complaint volumes, resolution rates, and service level adherence for internal governance and inspections
- Support compliance audits and inspections by providing required documentation and organizational charts
- Drive process, product, or policy gaps to closure and contribute to the continuous improvement of the complaint handling framework
Requirements
- Hold Emirati National status
- Possess a Bachelor's degree in Business, Law, Finance, or a related discipline
- Bring a minimum of 3 years of experience in complaints handling, customer operations, compliance operations, or a regulatory-facing role within a regulated financial environment such as banking, fintech, BNPL, or insurance
- Demonstrate native or fluent Arabic proficiency and strong professional English skills in both writing and speaking
- Able to work on-site in Dubai
Qualifications
- Direct experience handling regulator escalations including Sanadak, CBUAE, SAMA, or equivalent
- Familiarity with Salesforce or similar case management tools
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for this role?
The position is on-site based in Dubai, United Arab Emirates.
What nationality is required to apply for this job?
The posting specifies that this position is for an Emirati National.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
