Opportunity at
TamaraTeam Leader - Partner Care
Tamara, a fintech platform operating in Saudi Arabia and the GCC, is seeking a Team Leader - Partner Care for an on-site role at the new…
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About This Role
Tamara, a fintech platform operating in Saudi Arabia and the GCC, is seeking a Team Leader - Partner Care for an on-site role at the new Cairo office in Egypt. Backed by investors such as Sanabil Investments and SNB Capital, the company serves over 25 million customers and 130,000 partner merchants with financial solutions across retail, travel, education, healthcare, and other sectors. In this voice support position, the individual will…
Job Description
Tamara, a fintech platform operating in Saudi Arabia and the GCC, is seeking a Team Leader - Partner Care for an on-site role at the new Cairo office in Egypt. Backed by investors such as Sanabil Investments and SNB Capital, the company serves over 25 million customers and 130,000 partner merchants with financial solutions across retail, travel, education, healthcare, and other sectors.
In this voice support position, the individual will oversee partner service representatives, provide performance feedback, and monitor daily customer service operations. The role requires a solution-oriented professional with leadership experience who can adapt quickly to changing circumstances while maintaining team momentum.
Responsibilities
- Oversee and evaluate the daily activities of partner service staff
- Provide regular performance feedback and coaching
- Monitor daily customer service operations and assist staff with tasks when needed
- Train personnel in partner service procedures and company policies
- Review, monitor, and authenticate returns, exchanges, and voids
- Investigate and resolve partner service complaints
- Contribute to the creation and implementation of service policies and explain them to staff and customers
- Keep records of customer service department operations
Requirements
- Up to 3 years of prior experience in a customer service or contact center environment
- At least 1 year of experience working as a supervisor or team lead
- Ability to work on-site in the new Cairo office in Egypt
Qualifications
- Bachelor’s or Master’s degree in business administration, management studies, or a related field
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This role is based on-site at the new Tamara office in Cairo, Egypt.
What are the experience requirements for the Team Leader role?
Candidates must have up to 3 years of experience in customer service or a contact center, including at least 1 year serving in a supervisor or team lead capacity.
What educational background is needed?
Applicants must hold a Bachelor's or Master's degree in business administration, management studies, or a related discipline.
Is the salary specified in the job posting?
No, the posting does not specify a salary.
Sample Interview Questions
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