Opportunity at
ExperianCustomer Care II (Voice Process)
Experian seeks a Customer Care II (Voice Process) to join its call center operations in Hyderabad. In this on-site position, the specialist reports directly to customer…
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About This Role
Experian seeks a Customer Care II (Voice Process) to join its call center operations in Hyderabad. In this on-site position, the specialist reports directly to customer care supervisors and supports various lines of business by handling inbound calls. The role involves managing consumer satisfaction through multiple tasks, including responding to general inquiries, interpreting reports, assisting with fraud alert requests, and processing credit or score reports. Professionals in this position analyze…
Job Description
Experian seeks a Customer Care II (Voice Process) to join its call center operations in Hyderabad. In this on-site position, the specialist reports directly to customer care supervisors and supports various lines of business by handling inbound calls.
The role involves managing consumer satisfaction through multiple tasks, including responding to general inquiries, interpreting reports, assisting with fraud alert requests, and processing credit or score reports. Professionals in this position analyze and interpret both written and verbal consumer grievances, determine the nature of disputes, route complex requests to specialized teams, and guide consumers through dispute management options. Additionally, personnel process dispute requests requiring communication with financial institutions for further investigation, maintain accurate database records, and adhere strictly to the Fair Credit Reporting Act alongside relevant state and country credit regulations.
This opportunity suits individuals who possess strong computer skills, demonstrate a commitment to customer-focused service, and are willing to engage in professional development to maintain current industry knowledge and standard operating procedures.
Responsibilities
- Manage inbound calls across multiple business lines
- Handle general inquiries, interpret reports, process credit or score reports, and assist with fraud alert requests
- Analyze and interpret written or verbal consumer disputes and grievances
- Determine issue categories and route requests to specialized departments when advanced handling is necessary
- Educate consumers regarding dispute management and present immediate resolution options
- Process dispute requests that require contacting financial institutions directly for additional investigation and validation
- Maintain database integrity by ensuring accurate and high-quality data
- Process all requests in compliance with the Fair Credit Reporting Act and applicable state and country credit regulations
- Participate in professional development activities to stay current on industry knowledge and standard operational procedures
Requirements
- Graduate degree
- Minimum of one year of inbound call handling experience
- Excellent oral and written communication skills in English
- Commitment to delivering professional and customer-focused service
- Ability to perform effectively in a fast-paced, high-volume operational environment
- Proficiency in multitasking, time management, and computer systems navigation
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Hyderabad, India, at Experian's call center.
Is this a remote or on-site role?
The source posting explicitly states that this role is on-site at the call center in India.
What qualifications are required to apply?
Applicants must hold a graduate degree, have at least one year of inbound call handling experience, and possess excellent written and oral English communication skills.
What is the salary for this position?
The salary is not stated in the job posting.
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