Opportunity at
AngkasCustomer Experience Associate
Angkas operates a prominent ride-hailing platform across the Philippines, having reached over eight million downloads and partnering with thousands of biker-partners. The organization seeks a Customer…
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About This Role
Angkas operates a prominent ride-hailing platform across the Philippines, having reached over eight million downloads and partnering with thousands of biker-partners. The organization seeks a Customer Experience Associate to join its team on-site. The primary objective is to deliver safe, reliable, and convenient transportation solutions while working toward the vision of ending poverty in the Philippines through revolutionary transport methods. This position suits individuals who excel at client engagement and…
Job Description
Angkas operates a prominent ride-hailing platform across the Philippines, having reached over eight million downloads and partnering with thousands of biker-partners. The organization seeks a Customer Experience Associate to join its team on-site. The primary objective is to deliver safe, reliable, and convenient transportation solutions while working toward the vision of ending poverty in the Philippines through revolutionary transport methods. This position suits individuals who excel at client engagement and problem-solving within a fast-paced environment.
In this capacity, the selected professional will handle inbound and outbound communications across multiple platforms, assisting high-value users and cultivating strong relationships. Daily tasks involve resolving user inquiries via telephone, email, live chat, social media channels, and Telegram, while offering customized support tailored to individual needs. Employees participate in continuous training sessions, follow organizational regulations, and strive to meet or surpass established daily and monthly performance goals set by supervisors.
Responsibilities
- Handle inbound and outbound telephone calls, emails, and chat messages to resolve client issues
- Provide dedicated support to high-value users to build lasting relationships
- Manage inquiries across multiple communication channels including Telegram, social media, and in-app messaging
- Deliver personalized assistance tailored to user needs
- Take part in ongoing training and development initiatives
- Meet or exceed daily and monthly performance objectives assigned by supervisors
- Comply with internal policies and procedures
Requirements
- Have between six months and one year of prior background in customer service, support, or a client-facing position
- Possess strong verbal and written communication abilities in both Tagalog and English
- Agree to work on a shifting schedule
- Agree to work on-site
- Complete a typing test and a mock call assessment during the screening process
Qualifications
- Ability to converse in Bisaya
Core Skills
Benefits
- Free pre-employment medical evaluation
- Workplace flexibility
- Opportunities to maintain work-life balance
- Free meals
- Gym access
- Career advancement and promotion pathways
- Competitive salary with opportunities for pay increases
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the work location and setup for this role?
The posting specifies that this position requires working on-site.
What experience is required to apply?
Applicants need between six months to one year of experience in customer service, support, or another client-facing role.
What languages must applicants be able to speak?
Candidates must have strong oral and written communication skills in both Tagalog and English. The ability to converse in Bisaya is noted as an advantage.
Is the salary specified in the job posting?
The exact salary is not stated in the posting, though it mentions a competitive salary with opportunities for pay increases.
Sample Interview Questions
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