Opportunity at
AngkasCustomer Experience Associate
Angkas is looking for a Customer Experience Associate to join its ride-hailing platform operating across the Philippines. The company serves millions of commuters through a network…
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About This Role
Angkas is looking for a Customer Experience Associate to join its ride-hailing platform operating across the Philippines. The company serves millions of commuters through a network of biker-partners with the vision of providing safe, reliable, and convenient transportation solutions. In this role, the successful candidate will assist customers and build relationships by handling various support channels. This position requires working on a shifting schedule and performing duties onsite. The screening…
Job Description
Angkas is looking for a Customer Experience Associate to join its ride-hailing platform operating across the Philippines. The company serves millions of commuters through a network of biker-partners with the vision of providing safe, reliable, and convenient transportation solutions. In this role, the successful candidate will assist customers and build relationships by handling various support channels.
This position requires working on a shifting schedule and performing duties onsite. The screening process includes a typing test and a mock call assessment. Successful applicants can benefit from same-day hiring and various company-provided perks.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, or chat to resolve issues
- Support multiple channels including social media, Telegram, in-app messaging, email, and chat
- Provide personalized customer service tailored to client needs and cultivate customer relationships
- Participate in continuous training and development sessions
- Meet or surpass daily and monthly targets and objectives set by the supervisor
- Comply with established internal policies and procedures
Requirements
- Six months to one year of experience in customer service, support, or client-facing positions
- Strong oral and written communication skills in both English and Tagalog
- Willingness to work on a shifting schedule
- Willingness to work onsite
Qualifications
- Ability to converse in Bisaya
Core Skills
Benefits
- Same day hiring
- Free pre-employment medical
- Free meals
- Gym access
- Competitive salary with opportunities for pay increases
- Career advancement and promotion opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the working arrangements for this position?
The posting specifies that this role requires working onsite.
What experience is required to apply?
Applicants need six months to one year of experience in customer service, support, or a client-facing role.
What languages must applicants be able to speak?
Strong oral and written communication skills in English and Tagalog are required, while the ability to converse in Bisaya is considered a plus.
What is the hiring process like?
The screening process includes both a typing test and a mock call assessment, with same-day hiring available for successful applicants.
What is the salary for this position?
The specific salary amount is not stated in the job posting, though it notes a competitive salary with opportunities for pay increases.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.