Remote opportunity at
ClipboardCustomer Experience Specialist
Clipboard is currently hiring a Customer Experience Specialist to join its remote team based in the Philippines and other APAC regions. This full-time position comes with…
Career Tools
About This Role
Clipboard is currently hiring a Customer Experience Specialist to join its remote team based in the Philippines and other APAC regions. This full-time position comes with an annual salary of USD 10,800. Clipboard operates an app-based marketplace established in 2016 that links healthcare workers with facilities needing staff. As a profitable and rapidly expanding long-term care staffing leader venturing into home health and hospitals, the company requires professionals to assist…
Job Description
Clipboard is currently hiring a Customer Experience Specialist to join its remote team based in the Philippines and other APAC regions. This full-time position comes with an annual salary of USD 10,800. Clipboard operates an app-based marketplace established in 2016 that links healthcare workers with facilities needing staff. As a profitable and rapidly expanding long-term care staffing leader venturing into home health and hospitals, the company requires professionals to assist over 400,000 platform users.
This role suits proactive individuals ready to advance beyond standard customer support by resolving shift, payment, and onboarding matters in real time. Team members handle issues through chat, voice, and email channels while upholding core company values like speed, ownership, and high standards. Clipboard functions on a 24/7 schedule, requiring staff to work five days over a seven-day period, which includes availability on Saturdays and Sundays. The organization emphasizes internal promotion, with many current leaders having started in this exact position.
Responsibilities
- Provide rapid, accurate, and empathetic assistance via chat, voice, and email
- Address shift, payment, onboarding, and platform problems as they happen
- Examine cases utilizing Salesforce and Zendesk while recording accurate notes
- Diagnose and solve problems independently before seeking escalation
- Tailor interactions while keeping a professional and helpful demeanor
- Spot recurring workflow gaps and operational friction to elevate user satisfaction
- Assist new professionals during onboarding to help them gain platform confidence
- Embody company principles including ownership and unreasonably fast execution
Requirements
- Fluent written and verbal English communication skills
- Availability to work 5 days within a 7-day schedule including Saturdays and Sundays
- Ability to handle chat, voice, and support channels
Qualifications
- Strong customer service instincts with clear and empathetic communication abilities
- Aptitude for learning new systems, tools, and workflows rapidly
- Comfort operating in fast-paced, high-ownership settings with shifting priorities
- Proactive problem-solving mindset with strong initiative and attention to detail
- Ability to remain composed under pressure and collaborate well with teammates
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role based in the Philippines and other APAC regions.
What is the salary for this role?
The position offers an annual salary of USD 10,800.
What are the working hours and schedule?
Clipboard operates 24/7, and team members work five days within a seven-day period. This schedule includes availability on both Saturday and Sunday, with assigned shifts based on business needs.
What is the hiring process for this job?
The selection process includes an application review with a skills assessment, a case study, a first-round interview featuring a role play and case discussion, and a final interview with the Head of Worker Support.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.