Strategic WFM Analyst

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About This Role

Clipboard is seeking a Strategic WFM Analyst to join its remote-first team. Operating as a governance function within the Core Workforce Management Planning & Operations Strategy unit, this position focuses on centralized forecasting, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business. Clipboard connects healthcare professionals with workplaces needing support via an app-based marketplace, helping people achieve financial stability while providing care across the United…

Job Description

Responsibilities

• Translate multi-line of business demand forecasts into monthly and quarterly capacity, headcount, and budget requirements.
• Model workforce and financial trade-offs involving internal full-time equivalents, business process outsourcing partners, overtime spend, bonus hours, productivity shifts, and shrinkage.
• Analyze demand-funnel changes to quantify capacity and dollar impacts resulting from product feature rollouts or artificial intelligence bot deflection shifts.
• Partner with Finance, Product, and Operations to validate baseline assumptions, enforce input service level agreements, and align on staffing commitments.
• Draft executive memos and Weekly Business Reviews for directors and leadership.
• Conduct root-cause analyses when operational actuals deviate from capacity plans and determine corrective action paths.
• Standardize capacity planning frameworks, modeling templates, and operating standards across lines of business.
• Maintain forecasting competency to audit models, challenge underlying assumptions, and provide coverage across the central workforce management engine.

Requirements

• Possess a strong quantitative background with expertise in workforce management fundamentals including capacity modelling, Erlang, shrinkage, average handle time, and service level trade-offs.
• Demonstrate advanced proficiency in Google Sheets, SQL, or Python.
• Connect operational queue dynamics directly to dollar exposure, hiring velocity, business process outsourcing costs, and service level risk.
• Write concise executive memos distilling complex multi-variable workforce analytics.
• Establish governance frameworks and align leadership across Finance, Product, and Operations without formal authority.
• Operate autonomously in ambiguous environments with incomplete data.

Core Skills

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