Remote opportunity at
CloudbedsCustomer Growth Manager
Cloudbeds is hiring a full-time Customer Growth Manager to join its remote team. Founded in 2012, Cloudbeds provides a unified software platform that integrates with hundreds…
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About This Role
Cloudbeds is hiring a full-time Customer Growth Manager to join its remote team. Founded in 2012, Cloudbeds provides a unified software platform that integrates with hundreds of partners to help properties of all sizes manage operations and enhance their commercial strategy. The company operates globally with a workforce spread across multiple countries. In this role, the Customer Growth Manager will focus exclusively on expanding relationships with current users via outbound…
Job Description
Cloudbeds is hiring a full-time Customer Growth Manager to join its remote team. Founded in 2012, Cloudbeds provides a unified software platform that integrates with hundreds of partners to help properties of all sizes manage operations and enhance their commercial strategy. The company operates globally with a workforce spread across multiple countries.
In this role, the Customer Growth Manager will focus exclusively on expanding relationships with current users via outbound and product-led growth strategies. The individual will build and oversee an account pipeline to meet revenue targets while securing high-quality transactions. The position offers an annual on-target earnings (OTE) of USD 120,000 for US-based candidates with uncapped commission structures.
Responsibilities
- Meet and surpass revenue goals and targets established by the customer growth management team
- Establish and nurture connections with key decision-makers and stakeholders
- Identify cross-selling and upselling possibilities within the existing user base using strategic account reviews and regular communication
- Evaluate customer needs and recommend appropriate software features or products
- Conduct tailored sales presentations, proposals, and software demonstrations
- Coordinate with product and onboarding teams to facilitate smooth implementation of added products
- Monitor market developments, industry trends, and competitor actions to uncover new expansion avenues
Requirements
- Demonstrated background in sales centered on account expansion or upselling
- Ability to cultivate and sustain long-term client relationships
- Strong problem-solving skills to evaluate customer needs and propose solutions
- Negotiation and communication abilities for explaining complex technical topics to non-technical audiences
- Self-motivated and goal-driven working style
- Familiarity with Salesforce, Google Business Suite, Groove, Zendesk, Canva, and Generative AI
- Legal authorization to work in the designated location without visa sponsorship
- Willingness to travel as needed
Qualifications
- Background in hospitality operations or related education
- Understanding of hospitality industry trends and challenges
- Prior success selling property management systems (PMS) or other hotel technology software
- Proficiency in English, with additional European languages considered a plus
Core Skills
Benefits
- Remote first and remote always work environment
- Paid time off aligned with local labor regulations
- Fully paid parental leave
- Home office stipend based on country of residence
- Professional development options through Cloudbeds University, including manager training and upskilling
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Cloudbeds operates as a completely remote team.
What is the salary for the Customer Growth Manager role?
The annual on-target earnings for US-based candidates is USD 120,000 with uncapped commission.
Does Cloudbeds provide visa sponsorship for this job?
No, applicants must be currently authorized to work in their location without requiring visa sponsorship, as Cloudbeds is unable to provide it for this role.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
