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EburyCustomer Relations Executive
Ebury is seeking a Customer Relations Executive to join its expanding team in Bucharest for an office-based position. Founded in 2009, Ebury is a growing financial…
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About This Role
Ebury is seeking a Customer Relations Executive to join its expanding team in Bucharest for an office-based position. Founded in 2009, Ebury is a growing financial technology company that provides integrated solutions such as business accounts, hedging, and financing through a single platform to help corporations scale globally. In this role, you will act as a brand ambassador and primary contact for a portfolio of 200 to 300 corporate clients…
Job Description
Ebury is seeking a Customer Relations Executive to join its expanding team in Bucharest for an office-based position. Founded in 2009, Ebury is a growing financial technology company that provides integrated solutions such as business accounts, hedging, and financing through a single platform to help corporations scale globally. In this role, you will act as a brand ambassador and primary contact for a portfolio of 200 to 300 corporate clients trading online via the company platform.
The position requires a professional who can handle daily operational and trading assistance, manage high-volume payments, and navigate tight deadlines during busy monthly workload peaks. You will collaborate closely with internal departments, mediate solutions, and help clients pre-emptively identify issues regarding banking data and payment dates. Furthermore, this role involves commercial awareness, supporting sales teams by spotting new account growth opportunities, and promoting product developments.
The ideal candidate possesses strong interpersonal and problem-solving skills, comfort with numbers and exchange rates, and a desire to deliver exceptional customer service. Ebury offers international development opportunities, dedicated mentorship from experienced managers, technological tools, and career progression paths that can lead to leadership roles.
Responsibilities
- Serve as a primary point of contact for a portfolio of 200 to 300 corporate clients trading online through the company platform
- Provide daily operational and trading assistance, including live currency trade booking and high-value payment processing
- Manage client inquiries simultaneously across multiple platforms and coordinate solutions across internal departments
- Help clients pre-emptively identify issues regarding payment dates and banking information
- Spot commercial opportunities to grow key accounts and promote product developments alongside sales teams
- Ensure clients maintain Ebury as their main platform for international trading and payments
Requirements
- Fluency in English and Romanian
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment with significant monthly workload peaks
- Confidence in dealing with numbers, exchange rates, profit margins, and commercial implications
- Attention to detail regarding banking information, figures, and live currency trades
Qualifications
- Sales skills or prior experience
- Knowledge of foreign exchange and company product offerings
- Previous experience in a busy client-facing environment
Core Skills
Benefits
- International development opportunities including global boot camps
- Dedicated mentorship from experienced managers
- Career development and progression paths into leadership positions
- Access to tailor-made technology tools and systems
- Generous benefits package tailored to location, typically including healthcare and social benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This role is office-based in Bucharest.
What are the language requirements for this position?
Candidates must be fluent in both English and Romanian.
What salary does this position offer?
The salary is not specified in the job posting.
What is the employment type?
The employment type is not explicitly stated in the job posting.
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