Remote opportunity at
CloudflareCustomer Security Compliance Specialist
Cloudflare is seeking a Customer Security Compliance Specialist to join its Customer Compliance Team. Cloudflare operates a massive global network that protects and accelerates Internet applications…
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About This Role
Cloudflare is seeking a Customer Security Compliance Specialist to join its Customer Compliance Team. Cloudflare operates a massive global network that protects and accelerates Internet applications for millions of properties, ranging from individual bloggers to Fortune 500 companies. In this role, you will build trust with customers by sharing information regarding security policies, controls, and products. You will act as a trusted security advisor, helping enterprise customers, sales teams, and…
Job Description
Cloudflare is seeking a Customer Security Compliance Specialist to join its Customer Compliance Team. Cloudflare operates a massive global network that protects and accelerates Internet applications for millions of properties, ranging from individual bloggers to Fortune 500 companies. In this role, you will build trust with customers by sharing information regarding security policies, controls, and products. You will act as a trusted security advisor, helping enterprise customers, sales teams, and legal departments navigate complex security assessments, contractual security terms, and audits. Additionally, you will utilize proprietary internal AI platforms and developer tooling to automate workflows, manage questionnaire triage, retrieve compliance evidence, and curate verified data repositories covering major frameworks like SOC 2, ISO 27001, and PCI DSS. This position suits professionals experienced in security compliance, GRC, or risk consulting who possess a hands-on builder mindset and a desire to leverage AI to scale compliance operations. The role is eligible to participate in the company equity plan and offers a comprehensive benefits package, with an estimated annual salary between $125,000 and $172,000 for hires based in New York City.
Responsibilities
- Manage and complete complex customer security questionnaires, technical assessments, and RFPs utilizing internal AI generation pipelines combined with human validation.
- Engage directly with enterprise customer security teams to resolve deep architectural inquiries and assist legal counsel with contract negotiations.
- Coordinate and facilitate virtual and on-site customer audits regarding security controls, processes, and compliance evidence.
- Design and configure custom workflows and compliance assistants using internal AI platforms to automate questionnaire triage and evidence retrieval.
- Maintain authoritative knowledge repositories for global security regulations, PCI DSS, SOC 2, and ISO 27001 to support AI model accuracy.
- Collaborate with engineering and marketing teams to enhance the customer Trust Portal and self-service resources.
- Research and author public-facing white papers, security blogs, and compliance mappings.
Requirements
- Possess five to ten years of professional background in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance.
- Demonstrate hands-on experience building or experimenting with AI workflows, such as prompt engineering, RAG concepts, API automations, or internal agent configurations.
- Understand security risk and compliance frameworks including SOC 2, ISO 27001, PCI DSS, and NIST SP 800-53.
- Exhibit strong written communication skills capable of translating technical networking and cryptographic concepts into clear customer responses.
- Demonstrate comfort communicating with external clients, sales executives, and legal counsel.
Qualifications
- Bring practical cloud or network engineering experience.
- Show deep familiarity with global privacy regulations such as GDPR and CCPA.
- Possess experience establishing automated operational metrics.
- Demonstrate familiarity with data structures, markdown, APIs, or basic scripting languages like Python, SQL, or shell.
Core Skills
Benefits
- Medical, prescription drug, dental, and vision insurance coverage.
- Flexible spending accounts and commuter spending accounts.
- Fertility and family forming benefits, alongside on-demand mental health support and an Employee Assistance Program.
- Global travel medical insurance.
- Short-term and long-term disability insurance, plus life and accident insurance.
- 401(k) retirement savings plan and employee stock participation plan.
- Flexible paid time off covering vacation and sick leave, plus leave programs for parental, pregnancy health, medical, and bereavement needs.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Customer Security Compliance Specialist role?
For hires based in New York City, the estimated annual salary ranges from $125,000 to $172,000, and compensation may be adjusted based on work location.
What level of experience is required for this position?
Candidates must have 5 to 10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance.
Are benefits provided with this job?
Yes, Cloudflare offers medical, dental, vision, flexible spending accounts, retirement savings plans, an employee stock participation plan, insurance options, and flexible paid time off for U.S. employees.
Does the posting mention equity eligibility?
Yes, this role is eligible to participate in Cloudflare's equity plan.
Sample Interview Questions
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