Opportunity at
GitLabCustomer Success Engineer
GitLab operates as an intelligent DevSecOps orchestration platform trusted by over fifty million registered users and more than fifty percent of Fortune 100 companies to ship…
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About This Role
GitLab operates as an intelligent DevSecOps orchestration platform trusted by over fifty million registered users and more than fifty percent of Fortune 100 companies to ship secure software rapidly. The organization is currently hiring a full-time Customer Success Engineer to join its globally distributed, pooled customer success team. In this position, the professional will act as a post-sale technical consultant, guiding clients through software implementation, architectural strategies, and feature adoption…
Job Description
GitLab operates as an intelligent DevSecOps orchestration platform trusted by over fifty million registered users and more than fifty percent of Fortune 100 companies to ship secure software rapidly. The organization is currently hiring a full-time Customer Success Engineer to join its globally distributed, pooled customer success team. In this position, the professional will act as a post-sale technical consultant, guiding clients through software implementation, architectural strategies, and feature adoption via webinars, interactive labs, and digital engagements.
The person in this role will collaborate closely with account executives, renewal managers, and customer success managers to link technical decisions with measurable business outcomes. Key responsibilities include delivering practical enablement content, building specialty technology competencies, and contributing to learning libraries such as documentation and video tutorials. Candidates should bring an understanding of DevSecOps tooling, strong communication abilities, and a background in systems engineering or software development.
The base salary range spans from USD 93,600 to USD 158,400 annually for United States residents, determined by experience, geographic location, and other objective criteria. Total compensation may also include equity incentives and benefits. GitLab is an equal opportunity and affirmative action employer.
Responsibilities
- Engage with clients via Zoom and email following a sale to deliver technical product solutions and best practices
- Partner with customer success managers to execute use case implementations for source code management, continuous integration and delivery, DevSecOps, and Agile planning
- Facilitate customer enablement through webinars, hands-on labs, office hours, and on-demand pooled engagements
- Supply architectural guidance that connects client technical choices to desired business outcomes
- Team up with account executives and renewal managers to share subject matter expertise aligned with business goals
- Design and present workshops, demonstrations, and reusable enablement materials
- Establish and maintain specialty competencies in technologies aligned with GitLab market focus areas
- Contribute to public and internal learning resources including documentation, YouTube content, and digital journey programs
Requirements
- Experience supporting one or more GitLab use cases such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile planning
- Proficiency with DevSecOps tools or adjacent technical software
- Technical background in software development or systems engineering with familiarity in architecture and workflow tradeoffs
- Ability to communicate complex technical topics clearly in writing and live presentations
- Experience acting as a trusted technical advisor in a post-sales environment
- Strong time management skills to handle multiple client engagements concurrently
Qualifications
- Continuous learning mindset demonstrated through training, certifications, or creation of technical examples
Core Skills
Benefits
- Flexible paid time off
- Team member resource groups
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Customer Success Engineer role?
For United States residents, the base salary range is USD 93,600 to USD 158,400 per year. Final placement depends on factors such as interview performance, experience, education, skills, market data, and geographic location.
Is this a remote position?
The source posting states that GitLab hires globally and all roles are remote, though some positions may carry specific location-based eligibility requirements.
What type of employment is this?
This is a full-time position.
Will I be dedicated to a single account?
No, this is a pooled support model within GitLab's On-Demand Success Tier, meaning you will not be assigned to a specific set of dedicated accounts.
Sample Interview Questions
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