Opportunity at
MoniepointOffline Customer Support Officer (Katsina)
Moniepoint, recognized by the Financial Times in 2024 as Africa's fastest-growing fintech, handles billions of Naira in monthly transactions and serves over 10 million individual and…
Career Tools
About This Role
Moniepoint, recognized by the Financial Times in 2024 as Africa's fastest-growing fintech, handles billions of Naira in monthly transactions and serves over 10 million individual and business accounts with a mission to bring financial happiness across Africa. The organization is currently hiring a Customer Support Officer for Offline State Support in Katsina State. This position reports directly to the Regional Team Lead within the Customer Support Operations department. In this…
Job Description
Moniepoint, recognized by the Financial Times in 2024 as Africa's fastest-growing fintech, handles billions of Naira in monthly transactions and serves over 10 million individual and business accounts with a mission to bring financial happiness across Africa. The organization is currently hiring a Customer Support Officer for Offline State Support in Katsina State. This position reports directly to the Regional Team Lead within the Customer Support Operations department.
In this capacity, the professional serves as the initial contact for walk-in clients nationwide and manages communications inside WhatsApp groups. The core focus involves delivering timely, professional, and high-quality assistance for service-related concerns, inquiries, and technical issues. Success in the position requires strong operational discipline, accurate issue tracking, empathy, and effective coordination with internal teams to resolve problems efficiently while protecting customer data privacy.
Responsibilities
- Act as the primary contact for walk-in clients across the nation and answer client inquiries via WhatsApp platforms
- Deliver prompt and accurate solutions for service requests and questions
- Record all support requests thoroughly to facilitate tracking and follow-up
- Partner with internal teams to achieve timely problem resolution
- Forward complex or unresolved matters to the Regional or State Team Lead
- Follow established communication scripts, operational procedures, and service guidelines
- Gather and record client feedback regarding products and services
- Identify client needs to deliver satisfying solutions
- Establish trust-based relationships through clear communication
- Protect client confidentiality and data privacy at all times
Requirements
- Possess 1 to 2 years of relevant customer support or service experience
- Hold a BSc or HND educational qualification
- Have completed the NYSC or hold a valid exemption or exclusion certificate
- Reside in Katsina State
- Demonstrate strong written and verbal communication abilities
- Exhibit problem-solving and issue-resolution skills
- Maintain a customer-centric mindset with high emotional intelligence
- Collaborate well with cross-functional internal teams
- Show meticulous attention to detail for data logging and documentation
- Adhere strictly to operational procedures and data privacy guidelines
Core Skills
Benefits
- Competitive compensation and benefits
- Career growth opportunities
- Support for professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The position is based in Katsina State.
What education is required for this role?
Applicants must hold a minimum educational qualification of a BSc or HND.
What is the experience requirement?
Candidates must have a minimum of 1 to 2 years of relevant customer service or support experience.
What are the salary and benefits offered?
The posting states that competitive compensation, benefits, and support for professional development are provided, but specific salary figures are not disclosed.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
