Opportunity at
MoniepointOffline Customer Support Officer (Akwa Ibom)
Moniepoint is a financial technology company operating in Africa that serves over 10 million individual and business accounts, managing billions of Naira in monthly transactions. The…
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About This Role
Moniepoint is a financial technology company operating in Africa that serves over 10 million individual and business accounts, managing billions of Naira in monthly transactions. The organization is seeking an Offline Customer Support Officer to operate in Uyo, Akwa Ibom State, reporting directly to the Regional Team Lead within the Customer Support Operations department. This on-site position serves as the primary contact for walk-in visitors and WhatsApp community participants. The…
Job Description
Moniepoint is a financial technology company operating in Africa that serves over 10 million individual and business accounts, managing billions of Naira in monthly transactions. The organization is seeking an Offline Customer Support Officer to operate in Uyo, Akwa Ibom State, reporting directly to the Regional Team Lead within the Customer Support Operations department.
This on-site position serves as the primary contact for walk-in visitors and WhatsApp community participants. The individual selected will handle inquiries, troubleshoot technical problems, log support requests, and work alongside internal teams to solve customer concerns effectively.
This opportunity is well-suited for professionals with a background in customer service who possess strong interpersonal skills, high emotional intelligence, and meticulous attention to detail. Candidates must be prepared to maintain strict data confidentiality, follow established service procedures, and gather actionable feedback to enhance overall client satisfaction.
Responsibilities
- Act as the primary point of contact for walk-in visitors and respond to inquiries across WhatsApp platforms
- Deliver accurate and timely answers to service requests and customer questions
- Record all support interactions systematically for tracking and follow-up purposes
- Collaborate with internal departments to facilitate quick problem resolution
- Forward complex matters to the Regional or State Team Lead when necessary
- Follow established communication scripts, operational procedures, and service guidelines
- Gather client feedback regarding company offerings to aid ongoing service enhancements
- Identify client requirements and provide suitable solutions to guarantee contentment
- Foster strong and trustworthy relationships through transparent communication
- Preserve customer data privacy and confidentiality at all times
Requirements
- Minimum of one to two years of relevant customer service or support experience
- Possession of a Bachelor of Science or Higher National Diploma
- Completion of NYSC or possession of a valid exemption or exclusion certificate
- Strong written and verbal communication abilities for handling in-person and digital interactions
- Effective problem-solving capabilities and a customer-centric mindset with high empathy
- Ability to work collaboratively across cross-functional teams with attention to detail
- Strict compliance with data privacy standards and operational protocols
Core Skills
Benefits
- Competitive compensation package
- Employee benefits
- Career growth opportunities
- Support for professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Uyo, Akwa Ibom State, and operates on-site.
What are the educational requirements for this role?
Applicants must hold a minimum qualification of a BSc or HND, and they must have completed NYSC or possess a valid exemption or exclusion certificate.
What experience is needed to apply?
Candidates must have a minimum of one to two years of relevant customer service or support experience.
What salary does this position offer?
The specific salary is not stated in the job posting, though the role includes competitive compensation and benefits.
Sample Interview Questions
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